Polycom 1500/1800/2000/4000 manual Volume Control of IVR Messages, Roll Call and Music

IVR Services

Volume Control of IVR Messages, Roll Call and Music

The volume of IVR music, and IVR messages and Roll Call is controlled by the following system flags:

●IVR_MUSIC_VOLUME

●IVR_MESSAGE_VOLUME

●IVR_ROLL_CALL_VOLUME

To control the volume of IVR music, Roll Call and messages:

»Modify the values of the System Flags listed in the following table by selecting Setup > System Configuration.

If these flags do not appear in the System Flags list, they must be manually added. For more information see System Configuration Flags.

Default IVR Messages

Flag	Description
IVR_MUSIC_VOLUME	The volume of the IVR music played when a single participant is
	connected to the conference varies according to the value of this flag.
	Possible value range: 0-10 (Default: 2).
	0	– disables playing the music
	1	– lowest volume
	10 – highest volume
IVR_MESSAGE_VOLUME	The volume of IVR messages varies according to the value of this
	flag.
	Possible value range: 0-10 (Default: 2).
	0	– disables playing the IVR messages
	1	– lowest volume
	10 – highest volume
	Note: It is not recommended to disable IVR messages by setting the flag
	value to 0.
IVR_ROLL_CALL_VOLUME	The volume of the Roll Call varies according to the value of this flag.
	Possible value range: 0-10 (Default: 4).
	0	– disables playing the Roll Call
	1	– lowest volume
	10 – highest volume

Note: It is not recommended to disable the Roll Call by setting the flag value to 0.

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