Polycom 1500/1800/2000/4000 manual Requesting Help

Operator Assistance & Participant Move

The conference is started.

The name of the ongoing conference in the Conferences list is taken from the Conference Template Display Name.

Monitoring Operator Conferences and Participants Requiring Assistance

Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator.

You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties.For more information, see Participant Level Monitoring.

Requesting Help

A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).

Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active).

When requiring or requesting operator assistance, the Collaboration Server management application displays the following:

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