Polycom 1500/1800/2000/4000 manual Click the General tab

IVR Services

9Click the General tab.

The New Entry Queue IVR Service - General dialog box opens.

The administrator can enable an audio message that informs the participant of the lack of Video Resources in the Collaboration Server and that he/she is being connected as Audio Only. The message states: All video resources are currently in use. Connecting using audio only.

The following guidelines apply:

The IVR message applies to video participants only. Audio Only participants will not receive the message.

Only H.323 and SIP participants receive the audio message.

Downgrade to Audio Only is not supported for undefined ISDN dial in participants. These participants are disconnected if there is a lack of Video Resources.

The audio message is the first message after the call is connected, preceding all other IVR messages.

The message is called No Video Resources-Audio Only and the message file (.wav) is called No video resources audio only.wav.

The audio message must be added to the Conference and Entry Queue IVR Services separately.

The IVR message can be enabled/disabled by the administrator using the

ENABLE_NO_VIDEO_RESOURCES_ AUDIO_ONLY_MESSAGE System Flag in system.cfg. Possible values: YES / NO, default: YES

If you wish to modify the flag value, the flag must be added to the System Configuration file. For more information see the Modifying System Flags.

10Enter the message Name and Message File name for the Audio Only message:

Message Name: No Video Resources-Audio Only

Message File name: No_Video_Resources_Audio_Only.wav

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