Polycom 1500/1800/2000/4000 manual Defining a New Conference IVR Service

IVR Services

6Enter the file name or click the Browse button to select the audio file to upload. The Select Source File dialog box opens.

7Select the appropriate *.wav audio file, and then click the Open button.

The name of the selected file is displayed in the Install field in the Install File dialog box.

8Optional. You can play a .wav file by selecting the Play button ().

9Click Yes to upload the file to the MCU.

The system returns to the Add Message File dialog box.

10Repeat step 6 for each additional audio file to be uploaded to the MCU.

11Once all the audio files are uploaded to the MCU, close the Add Message File dialog box and return to the Add Language dialog box.

12Click OK.

Defining a New Conference IVR Service

The Collaboration Server is shipped with two default Conference IVR Services and all its audio messages and video slide. You can define new Conference IVR Services or modify the default Conference IVR Service. For the definition of Conference IVR Service for gateway calls, see Defining the IVR Service for Gateway Calls.

Up to 80 IVR Services (Conference IVR Services and Entry Queue IVR Services) can be defined per Collaboration Server.

Defining a New Conference IVR Service

To define a new Conference IVR Service:

1On the IVR Services toolbar, click the New Conference IVR Service ( ) button. The New Conference IVR Service - Global dialog box opens.

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