Polycom 1500/1800/2000/4000 manual Gateway Calls

Gateway Calls

6Click the General tab.

The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs.

7To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column. A drop-down list is enabled.

For gateway redial, ensure that the audio files for the gateway redial messages have been assigned.

8From the list, select the audio file to be assigned to the event/indication.

9Repeat steps 7 and 8 to select the audio files for the required messages.

10For a gateway IVR Service, select the audio file for the following message types:

Conference IVR Service Properties - Gateway General Voice Messages

Message Type	Description
Enter Destination ID	Prompts the calling participant for the destination number. Default message
	prompts the participant for the conference ID (same message as in the Entry
	Queue IVR Service).
Incorrect Destination	If the participant entered an incorrect conference ID (in gateway calls it is the
ID	destination number), requests the participant to enter the number again.
Dial Tone	The tone that will be played to indicate a dialing tone, to let the calling participant
	enter the destination number.

Polycom®, Inc. 635