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Polycom 1500/1800/2000/4000 manual New Conference IVR Service Welcome dialog box opens

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Operator Assistance & Participant Move

To define a Conference IVR Service with Operator Assistance Options

1In the RMX Management pane, expand the Rarely Used list.

2Click the IVR Services () entry.

3On the IVR Services toolbar, click the New Conference IVR Service ( ) button. The New Conference IVR Service - Global dialog box opens.

4Enter the Conference IVR Service Name.

5Define the Conference IVR Service - Global parameters. For more information, see Conference IVR Service Properties - Global Parameters.

6Click the Welcome tab.

The New Conference IVR Service - Welcome dialog box opens.

7Define the system behavior when the participant enters the Conference IVR queue. For more information, see Defining a New Conference IVR Service.

8Click the Conference Chairperson tab.

The New Conference IVR Service - Conference Chairperson dialog box opens.

9If required, enable the chairperson functionality and select the various voice messages and options for the chairperson connection. For more information, see New Conference IVR Service Properties - Conference Chairperson Options and Messages.

10Click the Conference Password tab.

The New Conference IVR Service - Conference Password dialog box opens.

11If required, enable the request for conference password before moving the participant from the conference IVR queue to the conference and set the MCU behavior for password request for Dial-inand Dial-out participant connections. For more information, see New Conference IVR Service Properties - Conference Password Parameters.

12Select the various audio messages that will be played in each case. For more information, see For more information, see New Conference IVR Service Properties - Conference Password Parameters.

13Click the General tab.

The New Conference IVR Service - General dialog box opens.

14Select the messages that will be played during the conference. For more information, see Conference IVR Service Properties - General Voice Messages.

Polycom®, Inc.

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Polycom 1500/1800/2000/4000 manual New Conference IVR Service Welcome dialog box opens

Contents

RealPresence Collaboration Server RMX Version 8.5 January 2015 3725-74300-000BPage Contents Defining AVC-Based Conference Profiles 108 Sharing Content During ConferencesDefining SVC and Mixed CP and SVC Conference Profiles Customized Content Rate 135 131132 135Setting Conferences for Telepresence Mode AVC CP Implementing Media Encryption for Secured ConferencingAdditional Conferencing Information Defining Cascading Conferences 239 Meeting RoomsEntry Queues, Ad Hoc Conferences and SIP Factories Address Book Scheduling Reservations Operator Assistance & Participant MoveUsing Audible Alarms 349 Conference TemplatesStart a Conference 349Conference and Participant Monitoring Conference and Participant Level OperationsPolycom Conferencing for Microsoft Outlook Recording and Streaming Conferences Users, Connections, and NotesIP Network Services Network Security 532 Defining ISDN/PSTN Network Services 522Modifying an ISDN/PSTN Network Service 530 IVR Services 566 Call Detail Record CDR Utility Gateway CallsStarting the RMX Web Client RMX Manager Application 651Use the RMX Web Client 677 Administration and Utilities Customizing the Multilingual Setting 734 714716 717System Configuration Flags 762 Ultra Secure Mode 812 Polycom, Inc Xxiii Collaboration Server Hardware Monitoring Appendix a Disconnection Causes 891 Restoring Defaults Appendix H Deployment Into Microsoft EnvironmentsAppendix I Polycom Open Collaboration Network Pocn Multipoint Calls using DMA 1039 10231035 1036Appendix M Homologation for Brazil Appendix J Restore DefaultsAppendix K SIP RFC Support Appendix L Media Traffic Shaping Overview Administration menu Who Should Read This Guide?How This Guide is Organized PrerequisitesAbout the RealPresence Collaboration Server System Network Services Guidelines IP NetworksIsdn Networks Card Configuration ModesViewing the Card Configuration Mode Features Supported with MPMRx Cards Differences Between MPMx and MPMRx Media CardsGeneral RealPresence Collaboration Server Supported Features Support for Microsoft Protocols, algorithms and workflows Software Prerequisites and Guidelines 1500/1800/2000/4000 Getting Started Guide Continuous Presence CP Conferencing Conferencing Modes OverviewAVC Conferencing AVC Continuous Presence CP video streams and built layouts Video Switching VSW Conferencing Video Protocol Support in CP ConferencesVideo Switching VSW Conferencing Guidelines AVC Video Switching VSW video streams and Full Screen LayoutUp to 2Mbps 160 130 320 260 4Mbps 6Mbps 100 200 Video resolution AVC Basic Conferencing ParametersSupplemental Conferencing Features SVC-based Conferencing SVC video streams and LayoutsSVC Conferencing Guidelines Advantages of SVC Conferencing Fecc MCU Supported Resolutions for SVC Conferencing Mixed CP and SVC Conferencing MCU Resource Capacities for Mixed CP and SVC Conferences Conferencing Modes Overview Using Conference Profiles Conferencing Parameters Defined in a ProfileConferencing Feature Conferencing Capabilities in the Various Conferencing ModesConference Type IVRMCU Default Profile Settings in CP Conferencing ModeDefault CP Only Conference Profile Settings Value Echo Suppression Default Profile Settings in SVC Only Conferencing Mode Default SVC Only Conference Profile Settings ValueName Meeting Rooms Entry QueueDefault SVC Only Conference Profile Settings Value Default settings are as follows Default Mixed CP and SVC Conference Profile Settings ValueViewing the List of Conference Profiles NameTo list Conference Profiles RMX Management pane, expand the Rarely Used listRMX Management pane, click the Conference Profiles button Conference Profiles Pane Columns Field DescriptionTo modify the Profile properties Modifying an Existing ProfileProfiles Toolbar Deleting a Conference Profile Defining New ProfilesTo delete a Conference Profile To define a new ProfileExporting and Importing Conference Profiles Guidelines for Exporting and Importing Conference ProfilesExporting Conference Profiles Exporting All Conference Profiles from an MCUExporting Selected Conference Profiles To export selected Conference ProfilesImporting Conference Profiles To import Conference ProfilesUsing Conference Profiles Defining AVC-Based Conference Profiles Defining AVC CP Conferencing ProfilesTo define a new CP Profile RMX Management pane, click Conference ProfilesDefining AVC-Based Conference Profiles New AVC CP Profile General Parameters Field/Option DescriptionProfile Support in Video Switching Conferences Define the following parameters Click the Advanced tabNew Profile Advanced dialog box opens New AVC CP Profile Advanced Parameters Resource Optimized Video Quality OptimizedFor CP Conferences only Click the Gathering Settings tab Defining New Profiles New AVC CP Profile Gathering Settings Parameters Click the Video Quality tab New Profile Video Quality dialog box opensResolution Configuration dialog box New AVC CP Profile Video Quality ParametersHD720 HD1080Information, see Multiple Content Resolutions Cascade Optimized 263263 & H.264 Auto Selection SVC Video layout Manual Defining AVC-Based Conference Profiles 12+ Page Defining AVC-Based Conference Profiles Connection to improve call clarity New AVC CP Profile Audio Settings Parameters Participants paneFor more details, see Automatic Muting of Noisy Endpoints New AVC CP Profile IVR Parameters Field/Option Description New Profile Recording dialog box opens New AVC CP Profile IVR ParametersVideo/Voice Port Configuration MPMx New AVC CP Profile Recording Parameters DescriptionNew AVC CP Profile Site Names Parameters Click the Site Names tabNew Profile Site Names dialog box opens New AVC CP Profile Site Names Parameters Field Description Selection Site Names Position Top RightTop LeftMiddle RightMiddlePosition sliders Position adjustments usingHorizontal and Vertical New AVC CP Profile Site Names Parameters Define the following fields Defining AVC-Based Conference Profiles Service Name Click the Layout Indications tab Disableselfnetworkind Selfindlocation Additional Information for Setting CP Profiles Gathering PhaseGathering Phase Guidelines Gathering Phase Duration Partygatheringdurationseconds Range 0 3600 secondsEnabling the Gathering Phase Display Overlay LayoutsGuidelines for using the Overlay Layouts Selecting the Overlay Layouts Site Names Definition Shorten the Site Name Display GuidelinesSite Names Display Position Defining AVC-Based Conference Profiles  Same Layout mode Send Text Message to Participant dialog box is displayed Select the Enable check boxClick the Message Overlay tab To cancel the Message Overlay display Selecting the Chinese Font for Text DisplaySelecting the Chinese Font To send text to selected participantsDefining AVC-Based Conference Profiles Defining an AVC Video Switching Conference Profile To Create a Video Switching ProfileDefine the New Profile General parameters New AVC VSW Profile General Parameters CIFHigh Profile Support in Video Switching Conferences Minimum Threshold Line Rate System FlagsGuidelines Vswcifhpthresholdbitrate VswsdhpthresholdbitrateDefining AVC-Based Conference Profiles By default, the Conferencing Mode is set to CP Defining SVC and Mixed CP and SVC Conference ProfilesDefining SVC Conference Profiles To define SVC Only ProfileNew SVC Profile General Parameters Field/Option Description New Profile Advanced dialog box opens Define the following supported parameters New SVC Profile Advanced Parameters Field/Option DescriptionNew Profile Video Quality dialog box opens Use this option when most of the endpoints support H.263 Click the Video Settings tab Click the Audio Settings tab Click the IVR tab  PCM New SVC Profile IVR Parameters Field/Option DescriptionPolycom, Inc 106 New SVC Profile Network Services Parameters Parameter DescriptionTo configure a mixed AVC and SVC conference Defining Mixed CP and SVC Conferencing ProfilesPolycom, Inc 109 Video Resolutions in AVC CP Conferencing Video Display with CIF, SD and HD Video ConnectionsHigh Profile Support in CP Conferences High Profile GuidelinesHD1080p60 Resolution Guidelines  With Video Quality mode set to MotionCP Resolution Decision Matrix CP Conferencing with H.263 4CIF263 4CIF Guidelines Qcif CIFResource-Quality Balanced default Video Resource UsageResource Optimized Video Quality OptimizedHD1080p30 HD720p60HD720p30 CIFResolution Configuration for CP Conferences Modifying the Resolution ConfigurationMaximum Negotiated Line Rate for Resolutions GuidelinesResolution Configuration Resolution Configuration Basic Maximum CP Resolution PaneResolution Configuration Pane Limiting Maximum ResolutionSharpness and Motion Resolution Configuration DetailedSharpness Resolution sliders Motion Resolution sliders Resolution Configuration Sliders Sharpness mode Motion mode Polycom, Inc 122 Flag Settings Setting the Maximum CP Resolution for ConferencingAdditional Video Resolutions Minimum Frame Rate Threshold for SD ResolutionW448p Resolution SIPEnabling Support of the w448p Resolution ContentPacket Loss Compensation IsdnAdditional Intermediate Video Resolutions Collaboration Server System Flag SettingsSharing Content During Conferences Content Control ProtocolsGuidelines for Controlling Content Supported Content Control ProtocolsGuidelines for Using SIP Bfcp Content Content Sharing Using H.239 ProtocolContent Sharing Using Bfcp Protocol Content Sharing Using People+Content Protocol Dial-out System FlagsBfcp support in dial-in Connections UDP and TCPMPMRx MPMx Base profile High profile Content Media ProtocolsAVC non-TIP conferences Content RMX 1500/2000/4000 Profile Highest Common Content Transmission MethodsContent Video Switching Fixed Rate Multiple Content ResolutionsHighest Common Calculation Depending on Content Settings Page Content Settings MCU Usage Modes of Content ProtocolsCustomized Content Rate 263 263 & H.264 Auto Selection Cascade Optimized 264 HDContent Sharing Properties 263263 & H.264 Auto Selection Cascade OptimizedGuidelines for Sharing Content Using H.264 HD HD System Flags Content Settings Flag Name Range DefaultH264HDGRAPHICSMINCONTENTRATE H264HDHIGHRESMINCONTENTRATESending Content to Legacy Endpoints Content Sharing Related IssuesSharing Content in Cascaded Environments Sending Content to Legacy Endpoints in Telepresence Mode Guidelines for Sending Content to Legacy EndpointsContent Display on Legacy Endpoints Exclusive Content Mode Guidelines for Sharing Content in Exclusive Content ModeForcing Other Content Capabilities Managing Noisy Content ConnectionsUseful Procedures in Content Sharing Defining Content Sharing Parameters for a ConferenceTo set the content sharing parameters Content sharing Options Field DescriptionContent sharing Options Non-TIP ConferencesCascade Optimized Content Sharing Content Settings list, select Customized Content Rate Selecting a Customized Content RateTo Select the Customized Content Rate Sharing Content in Multiple Content Resolutions Mode To enable Multiple Content ResolutionsTo give token ownership Giving and Canceling Token Ownership AVC ParticipantsSelect Change To Content Token Owner in the drop-down menu To end the current Content session Stopping a Content SessionTo cancel token ownership Content Sharing Reference Tables Resolutions and Content Rate Reference TablesContent Rate Table SettingsResolution per Content Rate Tables For RMX1800-0, maximum content resolution is HD1080p30Highest Common Content Rates Tables Highest Common Content Bit Rate for H.264 Base ProfileHighest Common Content Bit Rate for H.264 High Profile Cascade Optimized Fixed Content Rates Tables Cascade Optimized Content Bit Rate for H.264 Base ProfileCascade Optimized Content Bit Rate for H.264 High Profile Implementing Media Encryption for Secured Conferencing Media Encryption GuidelinesImplementing Media Encryption for Secured Conferencing Direct Connection to the Conference Connection to the Entry Queue Media encryption is enabled at three levels Profile SettingEnabling Media Encryption for a Conference Recording Link EncryptionSetting the Encryption Flags To enable encryption at the conference levelEnabling Encryption in the Profile To modify the Encryption flagsEnabling Encryption at the Participant Level To enable encryption at the participant level Monitoring the Encryption StatusPolycom, Inc 163 Setting Conferences for Telepresence Mode AVC CP Collaboration Server Telepresence Mode GuidelinesParticipants using two RealPresence RPX HD 400 Room Systems System LevelAutomatic Detection of Immersive Telepresence ITP Sites Horizontal StripingGathering Phase with ITP Room Systems CroppingAspect ratio for standard endpoints Skins and Frames10+ Polycom, Inc 168 Room Switch Telepresence Layouts Telepresence Display Decision MatrixPolycom, Inc 170 Speaker Priority in CP Video Layouts Reserved ScreensGrid Screens Video Layout ExamplesPolycom, Inc 172 Polycom, Inc 173 AVC endpoints only Telepresence Mode LicenseSelecting Speaker Priority Polycom, Inc 175 Enabling Telepresence Mode  Manual Monitoring Telepresence Mode Monitoring Ongoing ConferencesMonitoring Participant Properties NonePolycom, Inc 180 Enabling and Using Multiple Cascade Links RMX Telepresence Layout Mode Continuous Presence figure RMX Telepresence Layout Mode Room SwitchRMX Telepresence Layout Mode Continuous Presence Creating a Link ParticipantLink Participant in the Dial Out RMX For more information seeTo create a Link Participant in the dial-out RMX Participant Link in the Dial In RMX An Undefined Participant LinkDefined Participant Link Monitoring Multiple Cascade LinksDisconnection Causes Polycom, Inc 187 Video Preview Guidelines Additional Conferencing InformationVideo Preview Testing your Workstation Workstation Requirements to Display Video PreviewTo preview the participant video DirectX Diagnostic Tool dialog box opensPreviewing the Participant Video Additional Conferencing Information Guidelines for Using Auto Scan and Customized Polling To enable Auto ScanAuto Scan and Customized Polling in Video Layout Enabling the Auto Scan and Customized PollingCustomized Polling dialog box is displayed Customized PollingTo define the scanning order in the Customized Polling tab Customized Polling Dialog Box Command Buttons Description Packet Loss Lost Packet RecoveryPacket Loss Compensation LPR and DBA Enabling Lost Packet Recovery Monitoring Lost Packet Recovery Polycom, Inc 198 Network Quality Levels Layout IndicationsNetwork Quality Indication Indication Threshold Values Displaying the Network Quality iconsCustomizing the Network Quality Icon Display Network Quality Icon Indication Threshold Flags DescriptionDisable the display of the Network Quality icon Default noDisable the display of Network Quality icons displayed Default YESRecording Indications Audio Participants IndicationRecording Recording PausedLayout Indications Icon Display Positions Polycom, Inc 204 Selecting the Conference Lecturer Lecture ModeEnabling Lecture Mode To automatically select a defined participant To automatically select the lecturerEnabling the Automatic Switching Lecture Mode Monitoring To control the Lecture Mode during an Ongoing Conference Restricting Content Broadcast to Lecturer When enabled, the following rules applyMuting Participants Except the Lecturer Enabling the Mute Participants Except Lecturer Option SIP Encryption Audio Algorithm SupportAudio Algorithm Support Guidelines Mono Supported Audio Algorithm vs Bitrate Minimum Bitrate kbps Audio algorithms supported for IsdnStereo 722.1 16K 722 48K 722 56K 722 64K Monitoring Participant Audio Properties To view the participant’s properties during a conferenceAutomatic Muting of Noisy Endpoints Guidelines for Automatically Muting Noisy EndpointsYES Automatic Muting of Noisy EndpointsAutomatic Muting of Noisy Endpoints at the Conference Level To modify the system flag setting Automatic Muting of Noisy Endpoints at the MCU LevelPermanent Conference Enabling a Permanent Conference Closed Captions Closed Captions GuidelinesTo change the flag value New Flag field enter EnableclosedcaptionEnabling Closed Captions Cascading Link Properties Setting the Video Layout in Cascading conferencesDefining Cascading Conferences Defining Cascading Conferences Flags Controlling Cascading Layouts Dtmf ForwardingPlay Tone Upon Cascading Link Connection Possible Cascading Topologies Basic CascadingBasic Cascading Using IP Cascaded Link Dialing Directly to a ConferenceDialing to an Entry Queue Basic Cascading Topology IP Cascading LinkBasic Cascading Using Isdn Cascaded Link Automatic Identification of the Cascading LinkGateway to Gateway Topology Gateway to MCU/ MCU to Gateway TopologyMCU to MCU Cascading Between Two MCUs Using an Isdn LinkGateway to Gateway Calls via Isdn Cascading Link Gateway to MCU Calls via Isdn Cascading Link For exampleMCU to MCU Calls via Isdn Cascading Link Polycom, Inc 234 Conference Profile Definition LPRMCU Interoperability Table Defining Cascading Conferences Suppression of Dtmf Forwarding System Flag SettingsCommand box, enter H239OlcPatch Star Cascading Topology Master-Slave CascadingMaster-Slave Star Cascading Topology MGC VSW HD To define the dial-out cascade participant linkConferences pane, select the conference New Participant Dial-out Cascade Link Field Description Enablecascadedlinktojoinwithoutpassword flag to YES New Participant Dial-out Cascade LinkTo define a Dial-in Participant as the cascade link New Participant Dial-in Cascade Link Field DescriptionIf a gatekeeper is not used Select E.164 digits 0-9, *, # If a gatekeeper is used This field is left emptyIf a gatekeeper is used H.323 ID Cascaded Conferences Star Topology Cascading via Entry QueueEnabling Cascading Creating the Cascade-enabled Entry Queue To Define a Cascade-Enabled Entry QueueCreating the Dial-out Cascaded Link To define the Dial-out Cascaded LinkClick OK New Entry Queue enabling cascading is created Name field, enter a participant nameMethod a Method BEnabling Cascaded Conferences without Password To enable cascaded links to connect without a passwordSet the Enablecascadedlinktojoinwithoutpassword flag to YES Monitoring Star Cascaded ConferencesPolycom, Inc 251 Cascading Conferences H.239-enabled MIH Topology Advanced tab, in the Node Type field, select MCU Click OKCascading Topologies MIH Cascade a Sample 3-Level Cascading ConfigurationMIH Cascading Levels MIH Cascade Levels MIH Cascading Guidelines in CP LicensingMaster Slave Conferences Video Session Mode, Line Rate and Video Settings MIH Cascading Master-Slave RelationshipRMX CP HD RMXRMX CP CIF RMX VSW HDMGC to RealPresence Collaboration Server Cascading MethodMethod Setting Flags on the RealPresence Collaboration Server  H263ANNEXT=YES default FORCE1X1LAYOUTONCASCADEDLINKCONNECTION=YES default To modify the flagsTo define the Cascading Entry Queue in the MGC Setting Flags in the MGCMethod II Defining the Cascading Entry Queue in the MGC Polycom, Inc 261 For Example 1002##12001##1234 Polycom, Inc 263 HD VSW Defining the Cascading ConferencesMGC HD VSW To define the Dial-out Participant Polycom, Inc 266 Polycom, Inc 267 Meeting Rooms Use Time Out as Dtmf Delimiter Meeting Rooms ListMeeting Rooms are listed in the Meeting Room list pane Value / Description Flag NameTo list Meeting Rooms Meeting Rooms List Columns Field DescriptionAutomatic Password Generation Flags Use Time Out as Dtmf DelimiterMeeting Room Toolbar & Right-click Menu Creating a New Meeting Room To create a new meeting roomMeeting Rooms pane, click the New Meeting Room Button or right-click an empty areaEntry Queues, Ad Hoc Conferences and SIP Factories Entry QueuesDefining a New Entry Queue Default Entry Queue propertiesDefault Entry Queue Properties Parameter Value To define a new Entry Queue Entry Queue Definitions Parameters Option Description Shared Number Dialing Listing Entry Queues Modifying the EQ PropertiesTransit Entry Queue To view the list of Entry QueuesSetting a Transit Entry Queue To cancel the Transit Entry Queue settingTo designate an Entry Queue as Transit Entry Queue RMX Management pane, Rarely Used list, click Entry QueuesGuidelines for setting the Entry Queue as IVR Provider Configuring the Collaboration Server as IVR ProviderEntry Queue IVR Service IVR Provider Entry Queue Shared Number DialingUsing External IVR Services via the MCCF-IVR Package Entry QueueCall Flow for Standalone TIP Endpoints Call FlowsCall Flow for Standalone SIP Endpoints Call Flow for TIP Endpoints from a Polycom ITP System RMX Management pane, click Entry Queues Configuring the Entry Queue to Use External IVR ServicesTo configure the Entry Queue for External IVR Services SIP Factories Creating SIP FactoriesTo create a new SIP Factory RMX Management pane, Rarely Used list, click SIP FactoriesNew Factory Properties Option Description Click OK New SIP Factory is added to the list Ad Hoc Conferencing Monitoring Registration StatusGateway to Polycom Distributed Media Application DMA Address Book Viewing the Address Book Participants List Pane Information To expand the group to view the group membersTo collapse a group » Double-click the group name or click the Collapse buttonAdding Participants from the Address Book Displaying and Hiding the Address BookParticipant Groups Adding a Group from the Address Book to ConferencesManaging Groups in the Address Book To add a group to a new conference or an ongoing conferenceSelect one of the following actions Address Book Navigation Action DescriptionManaging the Address Book Adding a Participant to the Address BookAdding a New participant to the Address Book Directly To add a new participant to the Address BookNew Participant General Field Description New Participant General OnlySIP Only IP onlyNew Participant Advanced Field Description AGC Dial-out SIP OnlySubstituting E.164 Number in Dial String Guidelines for Substituting E.164 Number in Dial StringTo modify participant properties in the Address Book When required, you can modify the participant’s propertiesModifying Participants in the Address Book Deleting Participants from the Address Book To delete participants from the Address BookCopy / Move Participant Function Description Copying or Moving a ParticipantTo copy or move a participant to another group Paste Participant Function Description Searching the Address BookFiltering the Address Book Filtering Address Book Data Using a Predefined Pattern To filter the data in an address book groupFiltering Address Book Data Using a Custom Pattern Polycom, Inc 310 Clearing the Filter To clear the filter and display all entriesObtaining the Display Name from the Address Book Importing and Exporting Address Books Exporting an Address BookImporting an Address Book To Export an Address BookUpgrading and Downgrading Considerations Integration with Resource ManagerRealPresence Collaboration Server Side Scheduling Reservations Guidelines for Scheduling ReservationsSystem ResourcesReservations Using the Reservation Calendar Toolbar ButtonsTo open the Reservation Calendar RMX Management pane, click the Reservation Calendar buttonReservations Views Week ViewDay View Single day is displayedToday View List ViewChanging the Calendar View To change between Week and Day viewsTo view Today the current date To change to List ViewScheduling Conferences Using the Reservation Calendar Creating a New ReservationTo return to Calendar View Method III To interactively define the durationSelect a starting time slot To create a new reservationOpen the Reservation Calendar New Reservation Reserved Resources Field Description New Reservation Schedule Tab Field Description All ReservationsRecur every weeks field You can add participants from the Participants Address Book Viewing and Modifying Reservations Using the Week and Day views of the Reservations CalendarManaging Reservations To move the Reservation to another time slot To change the Reservation’s Start timeTo change the Reservation’s End time Reservation Properties General dialog box opensAdjusting the Start Times of all Reservations Scheduling Reservations Searching for Reservations using Quick Search Deleting ReservationsTo delete a single reservation To delete all recurrences of a reservationTo clear the search and display all reservations Clear the Quick Search fieldClick Search All Reservations are displayedOperator Assistance & Participant Move Operator ConferencesOperator Conference Guidelines Defining the Components Enabling Operator AssistanceNew Conference IVR Service Welcome dialog box opens New Conference IVR Service General dialog box opensClick the Video Services tab New Conference IVR Service Dtmf Codes dialog box opensClick the Operator Assistance tab New Entry Queue IVR Service Welcome dialog box opensNew Entry Queue IVR Service Conference ID dialog box opens To define a Conference Profile for an Operator Conference Click the Operator Conference check box Starting an Ongoing Operator Conference To start a conference from the Conference paneNew Conference General Options Field Description New Conference General Options Routing NameSaving an Operator Conference to a Template To save an ongoing Operator conference as a templateClick the Participants tab New Conference Participants dialog box opensStarting an Operator Conference from a Template Requesting Help Participant Alerts List Audible Alarms Using Audible AlarmsConference Templates Conference Templates Toolbar Buttons Description Using Conference TemplatesConference Template toolbar includes the following buttons Creating a New Conference Template Creating a new Conference Template from ScratchTo create a new Conference Template Conferences List toolbar includes the following buttonConference Templates Polycom, Inc 354 Click the New button New Participant General dialog box opensNew Participant Advanced dialog box opens Specify the Display Name and Duration New Conference Template Information dialog box opens Starting an Ongoing Conference From a Template To start an ongoing conference from a TemplateConference is started Scheduling a Reservation From a Conference Template To schedule a Reservation from a Conference TemplatePolycom, Inc 362 Deleting a Conference Template Exporting and Importing Conference TemplatesTo delete Conference Templates Click the Delete Conference Template button. orTo export all Conference Templates from an MCU Exporting Conference TemplatesExporting All Conference Templates from an MCU Exporting Selected Conference Templates To export selected Conference TemplatesConference Templates Import dialog box is displayed Importing Conference TemplatesTo import Conference Templates Polycom, Inc 367 Polycom, Inc 368 Start a Conference Start an AVC CP Conference from the Conferences Pane To start an AVC CP conference from the Conference paneGeneral Tab New Conference General tab parameters Field Description SupportSystem Configuration Flags Polycom, Inc 374 Participants Tab New Conference Participants Tab Column / Button DescriptionOption is disabled in SVC conferences All Participants list opens Information TabTo add participants from the Address Book Media Sources Tab New Conference Information Tab Field DescriptionTo start a SVC conference from the Conference pane Scheduling an AVC-based Reservation To start a conference from the Reservation CalendarStarting an Ongoing Conference From a Template This section is applicable for CP-AVC only conferences Conference and Participant Level Operations Conference OperationsCopy Conference Paste ConferencePaste Conference As To paste a conference as a new conferenceParticipant Operations Operational ButtonsParticipant Level Operations Menu Option Button Description Resume Video buttonChange to Regular Copy, Cut and Paste Participant Copy ParticipantCut Participant Paste ParticipantPaste Participant As Moving Participants Between Conferences Move GuidelinesMoving Participants Options Moving a Participant InteractivelyPolycom Conferencing for Microsoft Outlook Setting up the Calendaring Solution Option 1 Using default Exchange Server settings Exchange Integration Configuration Option Field Description Option 2 Using an alternate Primary Smtp Mailbox Option 3 Using modified Exchange Server settings Exchange Integration Configuration OptionCalendaring Guidelines Polycom, Inc 398 Creating and Connecting to a Conference Creating a ConferenceConnecting to a Conference RealPresence Capture Server orPolycom Solution Support Collaboration Server Standalone DeploymentConference and Participant Monitoring General MonitoringUsing the Chairperson Password for Filtering Multi-SelectionConference Level Monitoring To search for an ongoing conference by Chairperson PasswordClick in the Chairperson Password field Monitoring the Conference in the Conference List Pane MixedDisplays conference name and type of conference Conferences Monitoring Information FieldDescriptionTo view the parameters of an ongoing CP conference Following information is displayed in the General tab Conference Properties General Field DescriptionConference Properties General SVCConference Properties Advanced dialog box opens Following information is displayed in the Advanced tabEnd When Last Participant Remains parameters apply Conference Properties Advanced ParametersNone Prefer TIPProfile Gathering Settings Field/Options Description Following information is displayedInformation, see Video Resolutions in AVC CP Conferencing Conference Properties Video Quality dialog box opensClick the Video Settings tab to list the video parameters Customized Content RateConference Properties Video Quality Parameters AS-SIPFor more information, see Supplemental Conferencing Features See Defining New Customized Polling Buttons Description Polycom, Inc 418 Conference Properties General Parameters Field Description Viewing the Properties of Ongoing SVC ConferencesTo view the parameters of an ongoing SVC conference Conference Properties General Parameters Last Participant Remains parameters apply Server RMX Network Port Usage Content Rate Polycom, Inc 424 Requesting Help Request to Speak Request to Speak isParticipant Level Monitoring SDPGatekeeper Status Call Admission Control Participant’s connection no indication is displayed Participant Monitoring Indicators and Properties Column Icon/DescriptionPolycom, Inc 431 Viewing the Properties of Participants To view the participant PropertiesMonitoring IP Participants Following parameters are displayed for an IP participantMute/Suspend Conference. See Conference and Participant Monitoring Polycom, Inc 436 Conference and Participant Monitoring Polycom, Inc 437 Milliseconds derived from the Rtcp report From the endpoint SIP Bfcp TCP Participant Properties Channel Status Advanced Parameters Participant ConnectionsConference and Participant Monitoring Conference and Participant Monitoring Monitoring SIP Bfcp Content Channel Status tab Channel Status Advanced tabConfiguring the System Flag DefaultDetecting Endpoint Disconnection Detecting SIP Endpoint DisconnectionEndpoint Disconnection Detection System Configuration FlagMonitoring ISDN/PSTN Participants Algorithm To view the participant properties during a conference Participant Properties H.221 Parameters Field Description Causes Polycom, Inc 451 ISDN/PSTN Participant Properties Channel Status Monitoring Telepresence Participant Properties Recording and Streaming Conferences Configuring the Collaboration Server to Enable Recording Default Recording Link Defining the Dial Out Recording LinkTo define a Dial Out Recording Link Recording Link Parameters DescriptionEnabling the Recording Features in a Conference IVR Service Conference IVR Service Properties dialog box is displayedRealPresenceCaptureServerorRSS4000system IPAddress Recording Link Parameters ParameterDescriptionEnabling the Recording in the Conference Profile To enable recording for a conference Conference Profile Recording Parameters DescriptionDial Out Recording Link Encryption Flag Setting Click OK Recording is enabled in the Conference ProfileDial Out Recording Link Encryption Dial Out Recording Link Encryption GuidelinesDial Out Recording Link Settings Managing the Recording ProcessRecording Layout To manage the recording process using the right-click menu Server or RSS 4000 system User Guide Recording Participant Right-click Options Name DescriptionMonitoring the recording participant Using Dtmf Codes to Manage the Recording ProcessConference Recording with Codian IP VCR Administrator Users, Connections, and NotesCollaboration Server Users User TypesListing Users Administrators can add new users to the system Adding a New UserTo add a new user to the system RMX Management pane, click Users Users pane is displayedDeleting a User To associate a user with a machineChanging a User’s Password To change a user’s passwordTo disable a user Disabling a UserTo enable a user Renaming a UserMachine Account To rename a userActive Directory Guidelines for defining a machine accountMonitoring Using Notes ConnectionsViewing the Connections List To list the users who are currently connected to the MCUTo delete a note To create a noteTo open or edit a note IP Network Services Collaboration Server IP Network Services OverviewDefault IP Service Conferencing Service Management Network PrimaryIPv6 Addressing Guidelines Modifying the Management Network To view or modify the Management Network ServiceRMX Management pane, click the IP Network Services button Management Network Properties Collaboration Server RMX Default Management Network Service IP Field DescriptionModify the following fields Auto If selected, Site-Local and Global Click the Routers tab Default Management Network Service Routers Field Description Default Management Network Service DNS Field Description Click the DNS tab Modify the following fieldsDNS DNS Servers AddressesClick the Security tab Modify the following fields Revocation MethodURL Modifying the Default IP Network Service To view or modify the Default IP ServiceRMX Management pane, click IP Network Services Default IP Service Collaboration Servers RMX 1500/2000/4000Default IP Service Collaboration Server RMX Default IP Network Service IP Field Description2000/4000 4000Polycom, Inc 489 Optional. Click the DNS tab IP Network Services To view or modify the ports values, click the Ports tab AliasesFixed Ports If required, click the QoS tab View or modify the following fields System.cfg fileClick the SIP Servers tab TOSDefault IP Network Service SIP Servers Field Description SIP Servers Primary / Alternate Server ParameterUsername@domain name Outbound Proxy Servers Primary / Alternate Server ParameterModify the following fields To configure the ICE environment, click the SIP Advanced tab Default IP Network Service SIP Advanced Field Description Network Service V35 tab Field DescriptionEthernet Settings LANMNG B LAN MNG LANTo modify the automatic LAN port configuration RealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration Server RMX 1500 Do not select Ethernet Settings Parameters Field DescriptionRealPresence Collaboration Server RMX 4000 Do not select RMX CS IP tab displays the following fields To monitor signaling statusIP Network Monitoring IP Network Services Click the H.323 tab H.323 tab displays the following fields IP Network Services IP Network Services IP Network Services Media Redundancy on RealPresence Collaboration Server RMX LAN RedundancyMedia Redundancy Multipleservices = no Lanredundancy Multipleservices = YES LanredundancyMultipleservices = no Multipleservices = YESSignaling and Management Redundancy Multipleservices = no Lanredundancy = YESLAN Connections to the IP ports IP Port Description RMX 1800 Media Redundancy System Flags System Flag / Value= no Management Signaling LAN Configuration Requirements Hardware Monitor IndicationsRealPresence Collaboration Server RMX RealPresence Collaboration ServerNetwork Traffic Control RTM LAN Indications Status DescriptionRealPresence Collaboration Server RMX Network Port Usage Http TCPHttps DNS UDPUDP, TCP SSH TCPNTP SIP-TLS RTPRtcp SIP -TLSDefining ISDN/PSTN Network Services ISDN/PSTN Network Services OverviewSupported Capabilities and Conferencing Features Non Supported Capabilities and Conferencing FeaturesAdding/Modifying ISDN/PSTN Network Services To Add an ISDN/PSTN Network ServiceRMX Management pane, click ISDN/PSTN Network Services Obtaining ISDN/PSTN required informationIsdn Service Settings Field Description Unknown Span Definition Field Description Configured symmetrically Phones Settings Field Description Click Save & ContinueClick Save & Close Modifying an ISDN/PSTN Network ServiceTo Modify an ISDN/PSTN Network Service  Dial-in Phone Numbers  MCU CLIMultiple Network Services Network SecurityRealPresence Collaboration Server RMX 1500/4000 RealPresence Collaboration ServerNetwork Security Polycom, Inc 534 Cards Up to 2 per Media Card Services That Include ICEFirst Time Installation and Configuration Resource Allocation and CapacityUpgrading to Multiple Services RealPresence Collaboration Server RMX Hardware Installation Polycom, Inc 539 Connecting the cables to the RTM IP Connecting the cables to the RTM LANLAN Connections to the RTM IP RTM IP Port Description LAN Connections to the RTM LAN RTM LAN Port DescriptionPolycom, Inc 541 LAN Connections to the RTM LAN RTM IP Port Description Management, media and signaling for Network Service MNG MNG B Collaboration Server ConfigurationSystem Flags and License Settings IP Network Service Definition To add new/additional Network Services Device Management pane, click IP Network ServicesPolycom, Inc 547 IP Network Service IP Parameters Field Description IP Network Service IP Parameters Service Configuration dialog box opens Following flags can be defined per service H263ANNEXT Defined and the IP Network Service Default IP Network Service SIP Advanced FieldDescription Default IP Network Service Icons IconDescription Setting a Network Service as DefaultEthernet Settings Conference Profile Signaling Host IP Address and MCU Prefix in GK IndicationsVideo/Voice Port and Resolution Configuration Gateway Profiles Signaling Monitor Hardware MonitorConferencing Defining Dial Out ParticipantsReserving Video Resources for a Conference Monitoring Conferences Resource Report Port Usage Gauges Remote Connection Using the Internet NAT Network Address Translation TraversalDeployment Architectures Following Remote Connection call flow options are supportedBusiness to Business Connections Remote Connections Enterprise Client Environment RegisteredRegistered Environment VBPTo enable and modify FW NAT Keep Alive FW Firewall NAT Keep AliveSystem Configuration in SBC environments SIP TCP Keep-AliveTo view the IVR Services list IVR ServicesIVR Services List IVR Services Toolbar IVR Toolbar buttons Button Button Name DescriptionsAdding Languages To add a languageUploading a Message File to the Collaboration Server To upload messages to the MCUIVR Message Types by Message Category Properties General Voice MessagesTo define a new Conference IVR Service Defining a New Conference IVR ServiceDefining a New Conference IVR Service Default is Conference IVR Service Properties Global Parameters Polycom, Inc 574 Chairperson Identifier Polycom, Inc 576 Conference IVR Service Properties General Voice Messages Message Type DescriptionIndicating the recording status of the conference Followed by the Reorder Tone and disconnection Polycom, Inc 580 Ivrrollcallusetonesinsteadofvoice is set to YES, Ivrrollcallusetonesinsteadofvoice is set to YES ,IVR Services Polycom, Inc 583 Low 4SIFSIF Video Services Description DtmfNew Conference IVR Service Dtmf Codes dialog box opens IVR Services IVR Services Change to Chairperson Entry Queue IVR Service Defining a New Entry Queue IVR ServiceTo set up a new Entry Queue IVR Service RMX Management pane, click IVR ServicesAd Hoc Conferencing and External Database Authentication Fill in the following parametersPolycom, Inc 592 Select the voice messages New Entry Queue IVR Service General dialog box opens IVR Services Polycom, Inc 596 To select the default Conference IVR Service Default Conference IVR ServiceTo select the Default Entry Queue IVR Service To modify the properties of an IVR ServiceTo replace the Music file Replacing the Music FileAdding a Music File Defining the format settings for audio messages To define the format settings for audio messagesCreating Audio Prompts and Video Slides Recording an Audio MessageAttributes list, select 16.000 kHz, 16Bit, Mono Click Convert NowSound Selection dialog box opens Format field, select PCM Recording a new audio message To record a new audio messageIVR Services Creating a Welcome Video Slide To create a welcome video slideInviting Participants using Dtmf Error HandlingInvite Call Flow Entering Additional Dtmf CodesGeneral Video Services Dtmf Codes Enabling the Invite Participants using Dtmf OptionConference IVR Services dialog boxes Conference IVR Services General tab is displayed Disabled set to Off To disable the Invite Participant option Disabling the Invite Participant OptionGuidelines for TIP Support with IVR Services External IVR Service ControlIVR Services Support with TIP Protocol Default IVR Prompts and Messages Password IVR ChangeRequests Chairperson help Menu IVR Services Default IVR Messages Flag Description Volume Control of IVR Messages, Roll Call and MusicTo control the volume of IVR music, Roll Call and messages IVR Services in TIP-Enabled Conferences IVR Services in TIP-Enabled Conferences GuidelinesEntry Queue and Virtual Entry Queue Access Configuring the Conference and Entry Queue IVR ServicesCall Detail Record CDR Utility CDR File PropertiesCDR File Formats Unformatted CDR FileMulti-Part CDR Files Formatted CDR FileCDR File Contents Viewing, Retrieving and Archiving Conference Information Viewing the Conference RecordsTo open the CDR utility Conference Record Fields DescriptionMulti-part CDR File display Refreshing the CDR List Retrieving and Archiving Conference CDR RecordsTo refresh the CDR list To retrieve and archive CDR recordsGateway Calls Gateway FunctionalityDirect Dialing Call FlowsIP Participants Dialing from H.323 Endpoints Dialing from SIP Endpoints Gateway IVR Dialing For IP Participants OptionalDirect Dialing Using IP Addresses Dial-out CallsDial-in Calls Calling a SIP Endpoint in a Remote Domain Enabling or Disabling Direct IP DialingIsdn Participants Dialing via Gateway IVR for Isdn ParticipantsDialing from ISDN/PSTN Endpoints Two dialing methods are available to ISDN/PSTN participantsPstn Dial-in Using GK Prefix Calling an IP Endpoint via GatewayInteroperability with DMA Defining the IVR Service for Gateway Calls To define a new Conference IVR Service for gateway callsRoll Call disabled Operator Assistance disabledGateway Calls DefaultGWWelcomeSlide Details, see Disconnect on BusyTo define a Conference Profile for Gateway Sessions Define the required settings for Encryption and LPRDefining the Conference Profile for Gateway Calls Defining the Gateway Profile To define a new Gateway ProfileSystem Configuration Gateway Calls RedialingCall Failure Reasons H.323, SIP, Isdn Wrong Destination NumberWrong Destination Number Time-out Monitoring Ongoing Gateway Sessions Connection IndicationsDisconnect on Busy Disconnect on No AnswerConference ID Gateway Session ParametersGateway Session Name Connected Participant Parameters To set up the Meeting Room for direct dialing Polycom, Inc 645 Dialing to Polycom RealPresence DMA System ExampleCalling the RealPresence DMA via Gateway IVR Manual Dial String EntryAutomatic Dial String Generation Pstn Dial-in Using GK Prefix Enabling Pstn dial-in using GK prefixConfiguration Pstn Participant input via DtmfDeploying a Polycom RMX Serial Gateway S4GW Installing the RMX Manager Application RMX Manager ApplicationAccessing or Downloading the RMX Manager Installer Downloading the Installation files from Polycom Support Site Click InstallClick the Install RMX Manager link Installing the RMX Manager on Your WorkstationAccessing the RMX Manager Installer from the Login screen Polycom, Inc 655 Installing the RMX Manager for Multi-User Capability To install the RMX Manager for Multiple UsersPolycom, Inc 657 Starting the RMX Manager Application To use the browser To use the Windows Start menuClick Start Programs Click All Programs Polycom RMX ManagerConnecting to the MCU To connect the RMX Manager to an MCUMCUs pane includes a list of MCUs and a toolbar RMX Manager Main ScreenMCUs Pane MCU Icons and Statuses Icon Description To add a Collaboration Server unit Adding MCUs to the MCUs ListUse Other RMX Manager UI Components MCU Properties Field Description MCU IPGrouping the Participants by MCU Start Monitoring/Stop Monitoring Removing an MCU from the MCUs Pane Disconnecting an MCUModifying the MCU Properties To select a language Import/Export RMX Manager ConfigurationChanging the RMX Manager Language To Export the RMX Manager Configuration To Import the RMX Manager ConfigurationExport RMX Manager Configuration dialog box opens Import RMX Manager Configuration dialog box opensInstalling RMX Manager in Secure Communication Mode To install the RMX ManagerClick on the Security tab Security dialog box is displayed Clear the Secured Communication check box Click the DNS tabDNS dialog box is displayed Enter the Local Domain NameCreate a Certificate Request Select the Secured Communication check box Management Network Properties dialog box is displayedClick the Security tab Security dialog box is displayed RMX Management pane, click Hardware Monitor Using an Internal Certificate AuthorityClick OK Reset the Collaboration Server Click the Copy to File button Certificate Export Wizard is displayedClick Next Export File Format dialog box is displayed Select Base-64 encoded X.509 .CERPolycom, Inc 676 Use the RMX Web Client Starting the RMX Web ClientTo start the Collaboration Server Web Client RMX Web Client Screen Components Viewing and System Functionality PermissionsAuditor Conferences List If you are logged in as a User with Chairperson permissionsStatus Bar List PaneRMX Management Pane System Alerts Participant AlertsPort Usage Gauges MCU State Address BookDisplaying and Hiding the Address Book Dialing Direction Dial-in or Dial-outConference Templates Displaying and Hiding Conference TemplatesTo adjust column width Customizing the Main ScreenTo resize a pane To sort the data by any field column headingTo switch between Toolbar and List Views Increasing and Decreasing the Text SizeCustomizing the RMX Management Pane To increase or decrease the text sizePolycom, Inc 690 Collaboration Server 1500/1800/2000/4000 Status Bar Administration and UtilitiesSystem and Participant Alerts System Alerts To view the System Alerts listError occurred Active Alarms Pane ColumnsAn identifying number assigned to the system alert System Alerts ButtonsParticipant Alerts To view the Participants Alerts listRMX Time Altering the clockTo Alter the MCU Time RMX Time Fields Properties DescriptionRMX Time Fields Properties Resource Management Resource CapacityResource Usage in AVC CP Conferencing MPMx MPMRx-DMCU Capacities in Mixed CP and SVC Conferencing Resource Usage in SVC ConferencingAudio ModeAVC Conferencing Video Switching Resource Capacity Resource Usage in Mixed CP and SVC ConferencingMPMRx 3333 Mixed CP MPMx Mixed CPResource Usage in AVC CP Conferencing AVC Conferencing VoiceResource Capacity Modes MPMx MPMRxFlexible Resource Capacity Mode Video/Voice Port Configuration MPMRxVideo/Voice Port Configuration MPMx To allocate Voice resources Configuring the Video/Voice ResourcesForcing Video Resource Allocation to CIF Resolution To cancel the forcing of CIF resource Resource ReportsTo force CIF resource Mcmsparameters tab, click New FlagResource Report Fields Parameters Column Description Main toolbar, select Administration Resource ReportDisplaying the Resource Report Port Gauges Port Gauge AVC HD AVC SD AVC CIF SVC Collaboration Server 1800 Resource CapacityAVC HD AVC SD AVC CIF Port consumption ratios of different calls HD720p HD1080p Resource Capacity in Non-Mixed ConferencesResource Capacity in Mixed Conferences ISDN/PSTN Collaboration Server 2000/4000 Resource CapacityPolycom, Inc 711 To Set the Port Usage Threshold Setting the Port Usage ThresholdPort Usage Threshold SIP Dial-in Busy Notification Port Usage Gauges Polycom, Inc 715 System Information FieldDescription System InformationTo view the System Information properties box Snmp Simple Network Management Protocol MIBs Management Information BaseTraps MIB FilesAlarm-MIB Support for MIB-II SectionsMIB H.341 H.323 Standard MIBsUnified MIB Unified MIB Snmp Fields Name Type DescriptionCode An Example of a ColdStart Trap An Example of an Authentication Failure TrapAn Example of an Alarm Fault Trap Status Trap RMX MIB entities that do not generate trapsAdministration and Utilities To enable Snmp option Defining the Snmp Parameters in the Collaboration ServerSelect the Traps tab Snmp Properties Traps dialog box opensSHA SNMPv3 Traps Field DescriptionSnmp SNMPv3 Traps Field Description Version Authentication Password Select the Security tab Snmp Properties Security dialog box opensDefault Empty Default MD5 AuthenticationEnter an Authentication Password Default DESSnmp Properties Security dialog box, click OK Using Audible AlarmsAccepted Host IP Address dialog box opens Configuring the Audible Alarms Audible Alarm PermissionsAudible Alarm Permissions Option Operator Administrator Stop Repeating MessageReplacing the Audible Alarm File Audible Alarm User Customization Options DescriptionDownload Audible Alarm File window opens Multilingual SettingCustomizing the Multilingual Setting To customize the Multilingual Setting Banner Display and CustomizationNon-Modifiable Banner Text Sample 1 BannerSample 4 Banner Sample 2 BannerSample 3 Banner Banners Configuration dialog box opens Customizing BannersTo customize the banners Customize the banners by modifying the following fieldsLogin Screen Banner Banner DisplayMain Screen Banner Backup and Restore Guidelines Software ManagementUsing Software Management To backup configuration filesTo restore configuration files Select the Backup Directory Path and then click BackupUsing Ping Ping the Collaboration ServerTo Ping a network entity from the Collaboration Server  OK orNotification Settings Parameters Field Description Notification SettingsTo configure the notifications Following tasks can be performed Logger Diagnostic FilesTo access the Logger Diagnostic Files To Retrieve the Logger Files Logger Diagnostic Files dialog box, click BrowseDiagnostic File Button Options Description Standard Security Mode Information CollectorTo View the Logger Files Click Retrieve FilesUltra Secure Mode Network Intrusion Detection System NidsTo create the compressed file Using the Information CollectorCreating the Information Collector Compressed File Saving the Compressed File Click Collect InformationAuditor Auditor FilesViewing the Compressed File To view the compressed file Name To access Auditor FilesRetrieving Auditor Files Auditor File Viewer To retrieve files for storage on a workstationTo open the file in the Auditor File Viewer  StartUpTo open the Auditor File Viewer from the Administration Menu Auditor Event Columns Field Description Alerts and Faults Alerts and Faults that are recorded by the AuditorAlerts and Faults recorded by the Auditor Event Audit EventsAlerts and Faults recorded by the Auditor Event Transactions recorded by the Auditor TransactionsTransactions that are recorded by the Auditor Installing ActiveX ActiveX BypassClick Reset Resetting the Collaboration ServerTo reset the RMX Administration and Utilities To modify system flags System Configuration FlagsModifying System Flags Mcmsparametersuser Flags Description Manually Added and Deleted System FlagsRealPresence Capture Server or RSS 4000 system recorder Contentspeakerintrasup DisableinactiveuserEnableacceptingicmpredi EnableagcEnableautoextension EnablecascadedlinktojOinwithoutpassword EnablecyclicfilesystemForcesystembroadcastv OlumeForcesystemlisteningvo LumeIsdnresourcepolicy FillfromfirstconfiguredspanFillfromlastconfiguredspan Itpcropping Lastloginattempts LegacyepcontentdefaultMaxconfpasswordrepeat LayoutMaxcpresolution MaxpasswordrepeapedcMaxpasswordrepeatedch MaxintrarequestsperinMinpasswordlength MultipleservicesMcudisplayname MinpwdchangefrequencNumofnumeric NumofspecialcharNumofuppercasealphab NumericchairpassdefaulNumericconfpassdefault NumericconfidmaxlenNumericconfidminlen LENPasswordexpirationdays PasswordexpirationwarniPasswordhistorysize RestrictcontentbroadcaExample Systemlisteningvolume UltrasecuremodeUsegkprefixforpstnca LLSAcceptvoipdtmftype To add a flagManually Added, Modified, Deleted System Flags Description 42Kbps, fail, thus disconnecting the call Is the preferred codec for SIP/Lync callsManually Added, Modified, Deleted System Flags Flag DescriptionBlockcontentlegacyfor BytimersBondinggroupdelay BurnbiosCfgkeyenableflowcont CascadelinkplaytoneonConnection CellindlocationTimer DELAYBETWEENH320DIALODisablecellsnetworkind DisabledummyregistratioDisablegwoverlayindicat DisableselfnetworkindDisablewiderestosipdi EnableciscogkENABLECONTENTOF768FOR EnableepcEnableflowcontrolrein EnableexternaldbaccesEnablemsfec EnablenovideoresourceEnablerecording EnablertptrafficshapinEnablesipppcforallus EnablesirenlprEnablesirenlprsipencry EnabletcpackageExternaldblogin ExternaldbpasswordExternaldbdirectory ExternaldbipForceresolution ForceaudiocodecformsSinglecore Forceencryptionforund Numericconfpassdefault LEN  Numericchairpass Defaultlen G728ISDNH239FORCECAPABILITIES H264HDGRAPHICSMINCONTIPV6AUTOADDRESSCONFIGU IgnoreaimIplinkenvironment Ipresponseecho Transcoding For single MCU conferencesFor cascaded conferences Default n Possible valuesMaximumrecordinglinks MedianicmtusizeMinimumframeratethres HoldforsdPossible Values YES / no Passwordfailurelimit PortgaugealarmPcmfecc PcmlanguageNnovideotimer REMOVEH323EPCCAPTON PstnringingdurationsecQosipaudio QosipvideoRtcpfirenable EnableREMOVEH323HIGHPROFILE CaptononpolycomvendRtcpplienable IntervalRtcpqosisequaltortp RtvmaxbitrateforforcSendwiderestoisdn SendsrtpmkiSendwiderestoip Setaudioclarity SetaudioplcSetautobrightness SetdtmfsourcediffinsSipenablefecc SipfastupdateintervaleSipbfcpdialoutmode SipdualdirectiontcpcoSocketactivitytimeout SipfreevideoresourcesSipomitdomainfrompart YnameV35MULTIPLESERVICES TclatencysizeTcpretransmissiontimeou TrafficshapingmtufactoManually Adding Flags to the Csmoduleparameters Tab Manually Added Csmoduleparameters System Flags DescriptionMsupdatecontac QosipsignalingSiptcptlstimer TremoveAuto Layout Configuration Deleting a FlagTo delete a flag Available Layouts No. of Cells Layout Layout Flag ValueCustomizing the Default Auto Layout Default Auto Layout is controlled by 13 flagsPolycom, Inc 807 Example Legacyepcontentdefaultlayout FlagCsenableepc Flag Automatic Password Generation Flags Enabling the Automatic Generation of PasswordsAutomatic Password Generation Flags Description HideconferencepasswordDefault in non-secured mode means no minimum length Default in Ultra Secure Mode Conference password must beDefault in Ultra Secure Mode, Chairperson password must 16, 6 default non-secured modeUltra Secure Mode Flag Numericchairpass Default LENUltra Secure Mode Polycom, Inc 813 Enabling Ultra Secure Mode PCM Modifying the Ultra Secure Mode System Flag ValueUltrasecuremode System Flag System Flags affected by Ultra Secure Mode To modify the Ultrasecuremode System flag valueRange Default Network Security Login and Session ManagementStrong Passwords User ManagementRange Default Enablecyclicfilesystemalarms YES/NOCertificate Management PKI Public Key Infrastructure PKCS#7/P7B To access the Certification RepositoryAdding Certificates to the Certificate Repository Trusted Certificates To add a certificate to the repository Paste Certificate and Send Certificate  Send Certificate FilePaste Certificate and Send Certificate Send Certificate FilePolycom, Inc 822 Personal Certificates To add a Personal Certificate to the Certificate RepositoryClick Send Certificate  General Error message from the SSL library Certificate ValidationCRL Certificate Revocation List Adding a CRLTo add a CRL to the repository Select the Certificate File Format PEM or DERRemoving a CRL To remove a CRLCertificate Revocation Revocation MethodOne of three Certificate Revocation Methods can be selected  Global Responder URL No Certificate Validation is performed Self-signed CertificateSelf-signed Certificate Creation Self-signed Certificate Field Values Creation SHA1Emergency CRL Certificate Revocation List Update To perform an Emergency CRL Update procedureDownload and save the updated CRL files from the CA Server Disable Secure Communications modeOpen the Certification Repository and Update the CRL files Re-connect to the RMX Update the repositoryRe-enable Secured Communications Mode Polycom, Inc 835 SIP TCP Keep-Alive Siptcpkeepalivetype NoneRFC5626 If its value is ReregistrationwhennopongresponseDonotreregistrationwhennopongresponse Default System Flags Siptcpkeepalivetype / BehaviorFlag Possible Flag Values SiptcpkeepalivebehaviorManaging the user login process includes User and Connection ManagementKeep Alive Frequency Managing system users includesManaging the System Users User TypesDisabling/Enabling Users Renaming UsersPassword Character Composition Managing the User Login ProcessImplementing Strong Passwords Defining Password Aging Password LengthImplementing Password Re-Use / History Rules Maximum Repeating Characters Defining Password Change FrequencyForcing Password Change User Lockout User Login RecordTemporary User Lockout Connection Timeout Session TimeoutControlling User Sessions Management Sessions per SystemErase Session History After Logout Guidelines for Customizing the Login Page Banner Polycom, Inc 847 Polycom, Inc 848 Polycom, Inc 849 Securing an External Database Ultra Secure Mode Standard Security ModeMS Active Directory Integration Directory and Database OptionsGuidelines Enabling Active Directory Integration To configure Directory ServicesDirectory Services Configuration Field Description Restoring the Collaboration Server Using the USB Port Directory Services Role Mapping dialog box is displayedDirectory Services Role Mapping Field Description Click the Role Mapping tabPrecedence Levels Mlpp Multi Level Precedence and PreemptionFLASH-OVERRIDE-OVERRIDE Classified Networks only Enabling Precedence SIP MessageDial-in calls FLASH-OVERRIDE-OVERRIDE Domain Name = UC  Sub Domain =  r-priority = Flash Immediate Priority Routine NoneNo Default Incoming SIPMessage UCCDial-out calls Precedence Level ChangeTo configure Precedence Settings Default Cleared Precedence disabledOptional Modify the values if required Possible Values 1System Flags Precedence Settings Domains, Levels and Dscp ValuesMonitoring Precedence Level Ieee 802.1X Authentication Following 802.1X Authentication methods are supportedCertificate Repository PEAPv0 MSCHAPv2Enabling and Configuring 802.1X Authentication 802.1X Authentication Configuration Field DescriptionDisable the 802.1X Authentication method EAP-MD5Range YES/NO 802.1X Authentication System Flags Flag name DescriptionDefault Disabled Ethernet Monitoring White List AccessDisabling 802.1X Authentication To enable, disable, view or modify the White List Enabling, Disabling and Modifying the White ListWorkstation / Device Iii Click Yes to apply the modified White ListIP Address Modes System Flag DisabledAlternative Network Address Types Anat Bfcp Over UDP AS-SIP Content Enabling AS-SIP Content Internet Control Message Protocol Icmp System Flag EnableacceptingicmpredirectSystem Flag Enablesendingicmpdestinationunreachable Modifying the flag values Password EncryptionUpgrade / Downgrade Guidelines Polycom SIP UDPNon-hashed Passwords Media Encryption and Authentication Self-signed Certificate Creation Field ValuePrivacy Protocols Flag Settings Negotiation Protocol Authentication Tag LengthRange 80, 32 NGH Flag ValueCollaboration Server Hardware Monitoring Viewing the Status of the Hardware ComponentsTo access Hardware Monitor HW Monitor Pane Status Columns Field DescriptionDiagnostics , or Empty Viewing the Properties of Hardware ComponentsHW Monitor Pane Toolbar CriticalProperties To view the MCU PropertiesHardware Properties dialog box has the following structure General information is displayed MCU 1800 Properties General InfoMCU Properties Event Log Column Description To view a card properties Card Properties General Info Field Description MezzanineTo view the supporting hardware components properties View Backplane PropertiesView FAN Properties Click Close to return to the Hardware Monitor paneFans View LAN Properties Temperature ThresholdsTo view a LAN connector properties Diagnostic Mode To run Diagnostics on a cardPolycom, Inc 889 To exit the Diagnostics Mode Call Disconnection Causes Description Appendix a Disconnection CausesIP Disconnection Causes ARQ Call Disconnection Causes Description Is longer than the server is willing to interpret Request Isdn Disconnection Causes Isdn Disconnection Causes Number Summary DescriptionEnquiry CUG Isdn Disconnection Causes Number Summary Description Mandatory information elements containing invalid content ULTRASECUREMODE=YES Appendix B Active AlarmsActive Alarms Alarm Code Alarm Description Appendix B Active Alarms Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Install the appropriate media card Active Alarms Alarm Code Alarm Description Failure Active Alarms Alarm Code Alarm Description Active Alarms Alarm Code Alarm Description Conference Summary Record Fields Description Appendix C CDR Fields, Unformatted FileConference Summary Record Conference Summary Record Fields Event Types Event RecordsStandard Event Record Fields Event Specific Fields CDR Event Types Event Code Event Name DescriptionUpdate Participant Connected RecordingLink SIP Private Extensions GatekeeperUser Update User SET ENDTime OperatorStart Event Fields for Event 1 Conference Start Event Fields for Event 1 Conference Start Description Event Fields for Event 2001 Conference Start ContinueAppendix C CDR Fields, Unformatted File Event Fields for Event 5001 Conference Start Continue Event Fields for Event 2 Conference END Event Fields for Event 6001 Conference Start ContinueEvent Fields for Event 11001 Conference Start Continue Any other number Unknown NTI TIE Trunk ATT AccunetEvent fields for Event 4 ISDN/PSTN Channel Disconnected Event fields for Event 5 ISDN/PSTN Participant Connected Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Appendix C CDR Fields, Unformatted File Number of MCU Phone Numbers Terminal Event fields for Event 15 H323 Call Setup SIP URIEvent fields for Event 15 H323 Call Setup Changed MCU Terminal Event Fields for Event 18 NEW Undefined Participant Event Fields for Event 20 Billing CodeEvent Fields for Event 22 Dtmf Code Failure Event fields for Event 26 Recording LinkEvent Fields for Event 28 SIP Private Extensions Event Fields for Event 30 Gatekeeper InformationEvent fields for Event 31 Participant Connection Rate Event Fields for Event FieldDescriptionCharacters Appendix C CDR Fields, Unformatted File Event Fields for Event 106 User SET END Time Is currently supported Isdn Polycom, Inc 946 Disconnection Cause Values Event Fields for Events 2011, 2012,Event Fields for Event 3010 Participant Information VIPDisconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Disconnection Cause Values Value Call Disconnection Cause Ad Hoc Conferencing without Authentication Conference is started using one of the following methodAd Hoc Conferencing with Authentication Ad Hoc Conference Initiation without AuthenticationPolycom, Inc 953 Conference Access with External Database Authentication Conference Access Validation All Participants Always Conference Access Validation Chairperson Only Upon Request Ad Hoc Settings Authentication Settings To set the System Configuration flags Click OK Reset the MCU for flag changes to take effectEnableexternaldbaccess Modify the values of the following flags» Set the External Server Authentication field to Numeric ID Set the External Server Authentication field toPage RTP Statistics EndpointDetails Following details are displayed Processing, but is not considered a faultNumber of packets arriving out of order. Certificate Template Requirements Appendix F- Secure Communication ModeCertificate Configuration and Management Switching to Secure Mode Configure Certificate ManagementPurchasing and Installing a Certificate Certificate RequirementsEnabling Secure Communication Mode To enable secure communications modeDefault for U.S. Federal licenses TLSV1 Creating/Modifying System FlagsPolycom, Inc 967 Restoring Defaults Alternate Management NetworkAlternate Management Network 1500/2000/4000 Configure the WorkstationManagement Network Primary To modify the workstation’s IP addresses Polycom, Inc 971 Page Collaboration Server RMX Connect to the Management NetworkTo connect directly to the Collaboration Server Polycom, Inc 974 Connect to the Alternate Management Network 1500/2000/4000 Collaboration Server RMXTo connect to the Alternate Management Network Procedure 1 Install the RMX Manager Procedure 2 Configure the ModemProcedure 3 Create a Dial-up Connection Configure the modem with the following settingsWhen the New Connection Wizard is displayed, click Next Polycom, Inc 979 Polycom, Inc 980 Connection Wizard Click All Programs Procedure 4 Connect to the Collaboration ServerTo Connect using the RMX Manager To use the browser Appendix H Deployment Into Microsoft Environments OverviewDeployment Architecture 2 RealConnect Cascaded Conferences Backward Compatibility to Lync Support for HD1080p Resolution Video Resource Requirements and ImplicationsFEC Forward Error Correction Limit Maximum Resolution for MS SVC Using a System flagDefault Auto IPv6 SupportRange Default System Flags for Cropping ControlSharing Content During a Conference RealPresence CSS GatewayRealPresence CSS Plug CSS Gateway Usage GuidelinesLync CSS Behavior by Lync Content Type CSS Plug CSS Gateway MLA Mode Collaboration Server Side Lync 2013 Avmcu Side Cisco TIP SupportLync 2013 Participant Monitoring MainandinslaveMonitoring Participant Properties Channel Status Tab Polycom, Inc 994 Deployment Architecture 1 RealPresence Hosted Conferences Look and FeelDeployment Architecture 2 RealConnect Cascaded Conferences Look and Feel for Lync Clients and Group Series Endpoints Look and Feel for Legacy EndpointsVideo Optimized Handle Low Bit Rate Calls From the Avmcu Remove Empty Cells From the Video LayoutCase RangePolycom, Inc 1000 Initiate and Connect to a Conference Meet Now Lync ConferenceRealConnect for Lync To connect to an Avmcu conferenceVideo Switching Conferences Call Admission ControlConferencing Behavior Continuous Presence ConferencesMonitoring Participant Connections Active Alarms and Troubleshooting Active AlarmsICE Active Alarms URI TroubleshootingKnown Issues Polycom, Inc 1007 Appendix I Polycom Open Collaboration Network Pocn Deployment Architectures Single Company Model Polycom and Cisco InfrastructureIOS Solution Architecture Components Version Description CtmsVCS Polycom EquipmentMLA Call Flows Multipoint call with DMAMultipoint call without DMA Company to Company Models Using a Service Provider ModelModel Collaboration ServerCompany to Company via Service Provider Model Cisco telephony and desktop endpointsMultipoint call via Service Provider Model Call FlowPolycom, Inc 1018 Company B Solution Architecture Components Cisco Equipment Company aCompany B Deployment architecture includesPolycom, Inc 1020 Gatekeepers AdministrationConfiguring the Cisco and Polycom Equipment Cisco Equipment Polycom EquipmentSupported Polycom products Polycom TIP and SIP Versions SIP only no TIP support VersionsConfiguring the Collaboration Server Configuring DMAConfiguring Endpoints Set the Mintipcompatibilitylinerate System FlagConfiguring the Conference and Entry Queue IVR Services Configuring Entry Queues and IVR ServicesEntry Queue and Virtual Entry Queue Access Procedure 1 Set the Mintipcompatibilitylinerate System Flag Endpoints Registered to CucmOutbound Proxy Servers table TIP HD Video Resolution by Line RateSIP Server field, select Specify Polycom, Inc 1027 Polycom, Inc 1028 Polycom, Inc 1029 Polycom, Inc 1030 Polycom, Inc 1031 Polycom, Inc 1032 Content Sharing Behavior Polycom Immersive Telepresence Systems ITP VersionPolycom video conferencing endpoints HDX Version Cisco TelePresence System CTS Versions 1.7Polycom, Inc 1034 Collaboration with Microsoft and Cisco  RTV 720p Cisco TelePresence System CTS Versions  CTS  CucmRealPresence Capture Server HDX RSSDMA Cmad ITP OTX, RPX, ATX, TPX MicrosoftCisco Multipoint Calls using DMA Solution Interoperability Table Microsoft Lync ServerCU4 SP2Supported TIP Resolutions and Resource Allocation Supported ResolutionsTIP Layout Support & Resource Usage Resource AllocationConfiguring the Microsoft, Cisco and Polycom Components To configure the Microsoft, Cisco and Polycom components Appendix H Integration Into Microsoft Environments Register the ITP endpoints to the Lync server Polycom, Inc 1046 Polycom, Inc 1047 Flow Control Via H.239 TIP Compatibility Prefer TIP Content Receiver EncryptionTo enable Dtls negotiation for content encryption A new or existing Profile, click the Advanced tabPolycom, Inc 1051 Resolution Configuration Video and Content Endpoint Registration Lync Content XGA,5fps No ContentEndpoints HDX to Collaboration HD H.264 Video ServerOperations During Ongoing Conferences MonitoringCTS Participants Participant Properties General dialog box opensPolycom, Inc 1055 Lync Participants RTV Known Limitations Polycom, Inc 1058 Standard restore deletes the following files Appendix J Restore DefaultsPerform a Standard Restore To perform a Standard Restore using the RMX Web Client Restore Factory Defaults dialog, select Standard RestorePerform a Comprehensive Restore To perform a comprehensive restore using the RMX Web Client Optional. Back up the system configuration To perform a comprehensive restore using the USB key Select Open Folder to view files using Windows ExplorerAppendix K SIP RFC Support MD5Rsvp SrtpAppendix K SIP RFC Support Appendix L Media Traffic Shaping Traffic Shaping GuidelinesHD1080p Audio Only System FlagsCapacity Reduction During Traffic Shaping 323 & SIP Flag Settings Flag name SiptimerssetindexAppendix M Homologation for Brazil 323 & SIP Protocol Flag OptionsFlag name H323TIMERSSETINDEX Flag name Disabledummyregistration