AT&T 3 manuals
Communications > Answering Machine
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399 pages 2.52 Mb
About This Book 3 14 3 2 4 55 6A 7 6 BC GL D IN 7 About This Book11 Overview of System Services and Features 1PARTNER MAIL Services 1-i System Administrators Responsibilities 12 Overview of System Services and Features 127 Installation 2Preparing for Installation 2-i Installing the Mail SystemIMPORTANT SAFETY INSTRUCTIONS Installation 28 2-ii 29 Installation 238 Mail System Initial Programming 340 Mail System Initial Programming 375 Initial Programming77 Initial ProgrammingBefore You Begin 78 Entering Programming ModeAutomated Attendant ServiceGroup Call Distribution VMS Hunt Delay 4-2 79 4-3Fax Hunt Group Line Ringing Automatic Extension Privacy VMS Hunt Schedule 80 4-4 81 4-5Music on Hold Disallowed Phone Numbers Creating a Disallowed List Assigning the Disallowed Phone Number List 82 4-6 83 4-7Creating an Allowed Phone Number List Assigning the Allowed Phone Number List 84 Call Answer ServiceLine Coverage VMS Line Cover Line Coverage Extension (Communications System Release 4.0 or later) 4-8 85 4-9VMS Cover Rings (Communications System Release 4.0 or later) Exiting Programming Mode 86 Telephone Button ProgrammingVMS Cover Do Not Disturb 4-10 87 4-1189 Understanding the Mail System FeaturesAdministering Features 5-i Bulletin Board Announcements (Automated Attendant) Automated Attendant Service Broadcast Message 90 Business Schedule and Temporarily ClosedCall Answer Service Operator Dial 0/Timeout Action (Automated Attendant) Directory Fax Extension and Fax Message Receiver General Mailbox Greetings (Personal) Greetings (System) 5-ii 91 Group ListsGroup Mailbox Owner 5-iii Language Line Assignments Line Ownership Mailbox 92 Main Menus (Automated Attendant)Maximum Digit Length Outcalling Open or Closed for Today 5-iv 93 PasswordsPersonal Mailbox Administration 5-v Personal Operator Schedule Controller Security Violation Notification Single/Multiple Automated Attendant 94 Submenus (Automated Attendant)System Administrators Mailbox System Date and Time System Language Touch-Tone Gate 5-vi 95 Understanding the Mail System FeaturesAdministering Features5-1Logging In to Voice Mail Logging In to System Administration 96 5-2 97 Announcements (Automated Attendant)5-3Announcements (Automated Attendant) Announcement Options Announcements and Bulletin Boards 98 5-4 99 5-5Recording an Announcement 100 5-6 101 5-7Playing an Existing Announcement 102 5-8 103 5-9Announcements (Automated Attendant) 104 Automated Attendant Service106 Broadcast MessageBroadcast Messages and Group Lists 5-12 Sending a Broadcast Message 107 5-13108 Bulletin Board5-14 Monolingual or Bilingual Mode 109 5-15Bulletin Boards and Announcements Dial 0 Destination Other Bulletin Board Options Bulletin Board Mailbox Password 110 5-16 111 5-17Accessing a Bulletin Board Message 112 5-18 Recording or Deleting a Bulletin Board Message 113 5-19114 5-20 Setting a Dial 0 Destination 115 5-21Changing a Bulletin Board Mailbox Password 116 Business Schedule and Temporarily Closed5-22 117 5-23Temporarily Closed Playing the Business Schedule 118 5-24 Creating or Changing the Weekly Business Schedule 119 5-25Before creating or changing the Weekly Business Schedule, complete mail system Planning Form D. Business Schedule and Temporarily Closed 120 5-26 Programming a Temporary Closing 121 5-27Business Schedule and Temporarily Closed 122 5-28 123 5-29124 Call Answer Service Operator5-30 Call Answer Service Operator 125 5-31Call Answer Service Operator can be used for the following: Personal Operator has not been programmed. Changing the Call Answer Service Operator ExtensionBefore changing the Call Answer Service Operators extension, update mail system Call Answer Service Operator 126 Dial 0/Timeout Action (Automated Attendant)Announcement). The Dial 0/Timeout Action can be one of the following: Transfer to an Extension 5-32 Changing a Dial 0/Timeout Action 127 5-33128 5-34 129 5-35130 Directory5-36 131 5-37Using the Directory to Reach a Subscriber Using the Directory to Address a Message Changing a Directory ListingTo change a Directory entry, see Changing a Mailbox Name under Mailbox. Directory 132 Fax Extension and Fax Message ReceiverFax Extension Fax Message Receiver 5-38 133 5-39Creating a Fax Extension or Fax Message ReceiverBefore creating a Fax Extension or a Fax Message Receiver, update mail system 134 5-40 Deleting a Fax Extension or Fax Message Receiver 135 5-41Before deleting a Fax Extension or a Fax Message Receiver, update mail system Fax Extension and Fax Message Receiver 136 5-42 137 General Mailbox142 Greetings (Personal)5-48 Monolingual or Bilingual Mode 143 5-49Recording a Personal Greeting 144 5-50 Activating a Personal Greeting 145 5-51Deleting a Personal Greeting 146 5-52 147 Greetings (System)Voice Mail Greeting 5-53Automated Attendant Touch-Tone Gate Greeting Examples Monolingual ModeTouch-Tone Gate On Bilingual ModeTouch-Tone Gate On 148 5-54 Monolingual ModeTouch-Tone Gate Off 149 5-55Bilingual ModeTouch-Tone Gate Off Recording the Voice Mail Greeting 150 5-56 151 5-57Recording a Touch-Tone Gate GreetingBefore recording the Touch-Tone Gate Greeting, complete mail system Planning Form E. 152 5-58 153 5-59154 Group Lists99 5-60 Group Lists and Broadcast Messages 155 5-61Creating Group ListsBefore creating a Group List, complete mail system Planning Form L. Scanning Group Lists 156 5-62 Modifying or Reviewing a Group List 157 5-63Group Lists Deleting Group Lists 158 5-64 Sending a Message to a Group List 159 5-65Forwarding a Message to a Group List 160 5-66 161 Group Mailbox Owner164 Language5-70 Recovering from a Language Choice Error 165 5-71Language Changing the Language Mode or the LanguageLanguage Before changing the mode or the language, update mail system Planning Form A. 166 5-72 167 Line Assignments5-73Reviewing Line Assignments Adding Line Assignments 168 5-74 Removing Line Assignments 169 5-75Before removing lines from Automated Attendant 2 or 3, update mail system Planning Form A. Line Assignments 170 5-76 171 Line Ownership5-77 172 5-78 173 5-79Line Ownership Modifying Line OwnershipBefore modifying Line Ownership, update mail system Planning Form M. 174 5-80 Deallocating Line Ownership 175 5-81176 Mailbox5-82 177 5-83Table 5-1. Class of Service TableMailbox Greeting Transfer Message Mailbox Outcalling COS Storage Length Length Permitted * Type Permission Mailbox Storage 178 5-84 179 5-85Greeting Length Transfer Permitted Mailbox Type 180 5-86 181 5-87Mailbox Language (Bilingual Mode only) Mailbox Name 182 5-88 183 5-89184 5-90 Playing a Mailbox Configuration 185 5-91Creating MailboxesBefore creating a mailbox, udate mail system Planning Form B. 186 5-92 187 5-93Deleting a MailboxBefore deleting a mailbox, update mail system Planning Form B. Changing a Mailbox NameBefore changing a mailbox name, update mail system Planning Form B. 188 5-94 189 5-95Changing the Class of ServiceBefore changing a Class of Service, update mail system Planning Form B. Initializing a Mailbox Password 190 5-96 Changing the Mailbox Language (Bilingual Mode Only) 191 5-97Before changing the mailbox language, update mail system Planning Form B. Mailbox 192 Main Menus (Automated Attendant)5-98 193 5-99Monolingual Mode Example with Touch-Tone Gate On Bilingual Mode Example with Touch-Tone Gate On Monolingual Mode Example with Touch-Tone Gate Off Bilingual Mode Example with Touch-Tone Gate Off Selector Codes 194 5-100 195 5-101196 5-102 Playing a Main Menu Prompt or Definition 197 5-103Recording the Main Menu Prompt OnlyBefore recording a Main Menu prompt, complete mail system Planning Form G. 198 5-104 199 5-105200 5-106 Modifying a Day or Night Main Menu 201 5-107The following procedure can be used to: Main Menus (Automated Attendant) 202 5-108 203 5-109204 5-110 205 Maximum Digit LengthChanging the Maximum Digit Length 5-111 207 Open or Closed for Today214 Outcalling5-120 215 5-121Minimum Time Between Outcalling Attempts 216 5-122 217 5-123Outcalling Schedule Turning Outcalling On/Off Reviewing the Outcalling List Listening to Instructions for Outcalling Creating or Changing the Outcalling List 218 5-124 219 5-125Setting Up the Outcalling Schedule 220 5-126 Setting the Minimum Time Between Outcalling Attempts 221 5-127Setting the Number of Outcalling Cycles 222 5-128 223 PasswordsSystem Administrators Passwords 5-129Minimum Password Length Password Cautions Password Initialization 224 5-130 Initializing a Mailbox Password 225 5-131Setting the Minimum Password Length Changing the System Administration Password Changing a Mailbox Password 226 5-132 Changing a Bulletin Board Mailbox Password 227 5-133228 Personal Mailbox AdministrationTransfer-Only Mailboxes 5-134 229 5-135Mailbox Name Personal Greetings Personal Operator Outcalling ss System Features Logging In to Voice Mail 230 5-136 Recording and Sending a Message 231 5-137To record and send a message to one or more subscribers, use the following procedure: Personal Mailbox Administration 232 5-138 233 5-139234 5-140 235 5-141Personal Mailbox Administration 236 5-142 237 5-143Recording and Activating Personal Greetings Choosing a Personal OperatorPersonal Mailbox Administration 238 Personal Operator5-144 Administering a Personal Operator 239 5-145240 Schedule ControllerFollow the Switch Mode 5-146 Follow the PARTNER MAIL Business Schedule 241 5-147Schedule Controller Setting the Schedule ControllerSchedule Controller Before setting the Schedule Controller, complete mail system Planning Form D. 242 5-148 243 Security Violation Notification5-149Unsuccessful Login Attempts Mailbox Unlock 244 5-150 Security Violation Notification 245 5-151Changing the Security Violation NotificationBefore changing the Security Violation Notification setting, update mail system Planning Form N. Security Violation Notification 246 Single/Multiple Automated Attendant249 Submenus (Automated Attendant)5-155Submenus (Automated Attendant) Selector Codes and Selector Code Actions 250 5-156 251 5-157Submenu Creation Submenu Modification Playing a Submenu Prompt or Definition 252 5-158 253 5-159Before creating a Submenu, complete mail system Planning Form I and J. Submenus (Automated Attendant) 254 5-160 Recording the Submenu Prompt Only 255 5-161Before recording a Submenu prompt, complete mail system Planning Form I. Submenus (Automated Attendant) 256 5-162 257 5-163The following procedure can be used to: Change Selector Code Actions. Record a Submenu prompt. Before you change a Submenu, update mail system Planning Forms I and J. Submenus (Automated Attendant) 258 5-164 260 5-166 261 System Administrators Mailbox5-167Changing the System Administrators Mailbox 262 5-168 System Administrators Mailbox 263 5-169Re-assigning the System Administrators MailboxBefore re-assigning the System Administrators mailbox, update mail system Changing the System Administration PasswordTo change the System Administration Password, see the procedure in Passwords in this chapter. Changing the System Administrators MailboxPasswords. System Administrators Mailbox 264 System Date and TimeUpdating the System Date and Time 5-170 265 5-171267 Touch-Tone GateTouch-Tone Gate Setting 5-173 268 5-174 269 5-175has its own Touch-Tone Gate setting. See Single/Multiple Automated Attendant. Turning the Touch-Tone Gate On or OffBefore changing the Touch-Tone Gate setting, update mail system Planning Form E. Touch-Tone Gate 270 Verifying System Operation and Troubleshooting 6Verifying System Operation Troubleshooting 271 6-ii 272 Verifying System Operation and TroubleshootingVerifying System OperationVoice Mail Service Verify Mail Service Greeting Automated Attendant Service Immediate Call Handling Delayed Call Handling 273 6-2 274 6-3Night Menu Resume Regular Schedule Fax Machines Call Answer Service VMS Extension Coverage VMS Line Coverage 275 6-4 276 TroubleshootingCallers hear ringing, but the mail system does not answer 6-5The mail system does not answer immediately The mail system does not answer immediately Calls are routed to the wrong Automated Attendant 277 6-6 Calls are not transferred properly 278 6-7Transferred calls ring first on intercom then on a line button No one is on the line when you first answer a transferred call Touch-tones are entered but not detected A message cannot be left in a mailbox 279 6-8 A caller is cut off while leaving a message in a mailbox 280 6-9A subscriber receives a busy signal when calling Voice Mail A subscriber is unable to log in to Voice Mail A subscriber is unable to log in to Voice Mail A subscriber is cut off while recording a mailbox name, greeting, or message 281 6-10 A message light on a single telephone is not turned On and Off in a timely manner 282 6-11Message lights on multiple telephones are not turned On and Off in a timely manner 283 6-12 Message lights on multiple telephones are not turned On and Off in a timely manner 284 6-13Outcalling is delayed Outcalling is not working Continued on next page 285 6-14 Outcalling is not working 286 6-15Outcalling is not working 287 6-16 While programming, you find yourself in a language that you do not understand 288 6-17290 Upgrading the System299 Mail System Planning APlanning 340 B
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