Chapter

Technical Support

39

 

 

 

In this chapter

Server and client support save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1215

Device technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1219

Server and client support save

You can use Technical Support to collect SupportSave data for the Management server and clients. Server Support save data includes:-

Engineering logs

Events

Configuration files

Operating system-specific information

Environment information

Vital CPU, memory, network resources

Agent and driver logs

Install logs

Core files

Database (partial or full)

Web Tools data

Client Support save data includes:-

Client Log Files

Client data model log

Capturing Server and Client support save data

To capture both server and client support save files, complete the following steps.

1.Select Monitor > Technical Support > SupportSave. The SupportSave dialog box displays.

2.Select the Server SupportSave check box to run supportsave on the server.

3.Enter a file name for the server support save file in the File Name field. The default file name is DCM-SS-Time_Stamp.

Brocade Network Advisor IP User Manual

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Brocade Communications Systems IP250 user manual Technical Support, Server and client support save