Brocade Communications Systems IP250 user manual Master Log and Switch Console troubleshooting

		Master Log and Switch Console troubleshooting		H
Problem	Resolution
Unable to log into the Client (the application	Use one the following procedures to configure the IP address in the host file.
does not launch when you use a valid user	Windows operating systems
name and password and exceptions are thrown	1	Log in using the 'Administrator' privilege.
in the client side).	2	Select Start > Run.
	3	Type drivers in the Open field and press Enter.
	4	Go to the ‘etc’ folder and open the ‘hosts’ file using a text editor.
	5	Add the IP address and host name of the client in the following format: IP_Address
		Host_Name.
		For example, 127.0.0.1	localhost

6Save and exit the file.

Unix operating systems

1Log in using the 'root' privilege.

2Open the ‘/etc/hosts’ file using a text editor.

3Add the IP address and host name of the client in the following format: IP_Address Host_Name.

	For example, 127.0.0.1	localhost
4	Save and exit the file.

Unable to launch the remote client (the SSL setting, web server port number, or server starting point number changed during the server upgrade).

To remove the old link and launch the correct remote client version, complete the following steps.

1Clear the previous version from the Java cache,.

a Select Start > Settings > Control Panel > Java. The Java Control Panel dialog box displays.

b Click View on the General tab.

The Java Cache Viewer dialog box displays. c Right-click the application and select Delete.

d Click Close on the Java Cache Viewer dialog box. e Click OK on the Java Control Panel dialog box.

2Log into the remote client from the browser.

a Open a web browser and enter the IP address of the Management application server in the Address bar.

If the web server port number does not use the default (443 if is SSL Enabled; otherwise, the default is 80), you must enter the web server port number in addition to the IP address. For example, IP_Address:Web_Server_Port_Number. The Management application web start screen displays.

b Click the Management application web start link. The Log In dialog box displays.

c Enter your user name and password.

The defaults are Administrator and password, respectively.

NOTE: Do not enter Domain\User_Name in the User ID field for LDAP server authentication.

d Select or clear the Save password check box to choose whether you want the application to remember your password the next time you log in.

e Click Login.

f Click OK on the Login Banner dialog box. The Management application displays.

NOTE:

Master Log and Switch Console troubleshooting

The following section states a possible issue and the recommended solution for switch console errors.

Brocade Network Advisor IP User Manual	1363
53-1003056-01