Device technical support

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To capture technical support and event information for specified devices, complete the following steps.

1.Select Monitor > Technical Support > Product/Host SupportSave. The Technical SupportSave dialog box displays.

2.Click the Generate Now tab, if necessary.

FIGURE 508 Technical SupportSave dialog box, Generate Now tab

3.Click the IP Products tab, if necessary, and complete the following steps.

a.Right-click in the Available IP Products table and select Expand All.

b.Select the products you want to collect data for in the Available IP Products table and click the right arrow to move them to the Selected Products and Hosts table.

Technical SupportSave data for IronWare and Fabric OS DCB products is saved to the following directory: Install_Home\data\ftproot\technicalsupport\ipproducts

Technical SupportSave uses the following naming convention for the IronWare device support save files: IPProd-Device_Display_Name-IP_Address-Time_Stamp.

Technical SupportSave uses the following naming convention for the Fabric OS DCB device support save files from the IP tab: IPProd-DCB-Time_Stamp.

If you select more than one IronWare device for collection, the IronWare device support save files are saved as individual zip files. However, if you select more than one Fabric OS DCB device for collection, the DCB device support save files are bundled together in a zip file.

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Brocade Communications Systems IP250 user manual Click the Generate Now tab, if necessary