Problem

Client browser troubleshooting

The following section states a possible issue and the recommended solution for client browser errors.

Problem	Resolution

Downloading Client from a Internet Explorer	If the JNLP file does not launch automatically, use one of the following options:
Browser over HTTPS	•	Complete the following steps.
		1	Save the JNLP file to the local host.
	•	2	Launch the JNLP file manually.
	•	In Internet Explorer 7, complete the following steps.
		1	Select Tools > Internet Options.
		2	Click the Advanced tab.
		3	Clear the Do not save encrypted pages to disk check box.

If the browser warns you about the security certificate, use the fully qualified hostname to launch the web page.

The following section states a possible issue and the recommended solution for configuration backup and restore errors.

Problem			Resolution

Configuration backup and restore (Network OS			Clear the SSH (SCP/SFTP) server IP address or hostname from the known_hosts table of
devices only) using SCP/SFTP does not work			the device.
because of one of the following issues:			•	For Network OS devices running firmware version 3.0 and later, use the following
•	For internal SCP/SFTP server, the			command:
	application was uninstalled and			sw0# clear ssh-keySSH_server_IP_address
•	reinstalled without migration			where SSH_server_IP_address is the IP address of the SSH server you want to
	For external SCP/SFTP server, the SSH		•	delete.
	handshake keypair is changed			For Network OS devices running firmware version 2.1.1b, use the following
	-	manually		command:
	-	due to an external server reinstall		sw0# execute-script sshdeleteknownhost
	-	due to the SCP/SFTP server		IP Address/Hostname to be deleted: SSH_server_IP_address
		preference (Options dialog box)		where SSH_server_IP_address is the IP address of the SSH server you want to
		being changed from built-in to		delete.
		external (installed on same machine)
		or vice versa

Configuration backup and restore (Network OS			Clear the SCP server IP address or hostname from the known_hosts table of the device
devices only) using an external SCP server			using the following command:
does not work after reinstalling the application			sw0# FID10:root> ssh-keygen –R Host_Name
or the external SCP server on the Host			where Host_Name is the IP address or host name of the external SCP server.
machine.

The following section states a possible issue and the recommended solution for Element Manager errors.

Brocade Network Advisor IP User Manual	1359
53-1003056-01