10 Editing a Call Home center

16.Enter an e-mail address in the E-mail Notification Settings - Send To Address field. For Brocade E-mail Call Home centers, enter callhomeemail@brocade.com.

17.Click Send Test to test the mail server.

The selected Call Home center must be enabled to test the mail server.

A faked event is generated and sent to the selected Call Home center. You must contact the Call Home center to verify that the event was received and in the correct format. To see the content included in an e-mail message, refer to “Call Home alert e-mail messages” on page 352.

18.Click OK to close the “Test Event Sent” message.

19.Click OK.

The Call Home dialog box displays with the Call Home center you edited highlighted in the Call Home Centers list.

20.Click OK to close the Call Home dialog box.

Call Home alert e-mail messages

When an event triggers a Call Home alert, an e-mail message is sent to the selected Call Home center. The e-mail message includes the following information:

E-mail subject line — [Severity - Event_Reason_Code - FRU_Code or Event_Type - Factory_Serial_Number] Call Home Alert about product IP_Address with support save information

A pontential e-mail subject line is shown in the following example:

[3 - 1427 - FW-1427 - AMH0344D006] Call Home Alert about product 172.26.24.85 with support save information

E-mail content — Provides the following information about the triggered event:

-Event Description — Details about the event that triggered the alert. Includes the following data:

Product WWN

Product IP address

Time

SupportSave location

-Management Server Information — Details about the Management server. Includes the following data:

Server Name

Server IP

Server Version

-Contact Information — Customer contact information. Includes the following data:

Customer Name

Contact Name

Phone 1

Phone 2

352

Brocade Network Advisor IP User Manual

 

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Brocade Communications Systems IP250 user manual Call Home alert e-mail messages