Brocade Communications Systems IP250 Starting immediate technical support information collection

39 Device technical support

•Fabrics — The fabric of the host.

a.Right-click in the Available Hosts table and select Expand All.

b.Select the products you want to collect data for in the Available Hosts table and click the right arrow to move them to the Selected Products and Hosts table.

The Selected Products and Hosts table displays the following information:

IP Address — The IP address of the selected product or host. For VCS-enabled product’s, the IP address of the selected node.

Name — The name of the selected product or host. For VCS-enabled product’s, the Principal_Switch_Name-Product_Nameof the selected node.

WWN — The world wide name of the selected product or host. For VCS-enabled product’s, the world wide name of the selected node.

Firmware Type — The type of firmware: IOS (IronWare)or NOS (Network OS).

Firmware version — The firmware version of the selected product or host. For VCS-enabled product’s, the firmware version of the selected node.

Support Save Credentials — Whether the product or host has supportSave credentials or not.

Technical SupportSave data for IP products is saved to the following directory:

FTP_Host\ftproot\technicalsupport\ipproducts

9.Select how often you want to purge the support data from the Purge Support Data list.

10.Click OK on the Technical SupportSave dialog box.

11.Click OK on the confirmation message.

Data collection may take 20-30 minutes for each selected switch. This estimate may increase depending on the number of switches selected. Check the Master Log for status information.

NOTE

Unreachable switches increase the time needed to collect supportSave data.

Starting immediate technical support information collection

Technical SupportSave uses the built-in FTP, SCP, or SFTP server configured on the Management server to save data. To make sure the built-in FTP, SCP, or SFTP server is configured correctly, refer to“Configuring an external FTP, SCP, or SFTP server” on page 175.

NOTE

Fabric OS switches must be running Fabric OS 5.2.X or later to collect technical support data.

NOTE

Network OS switches must be running Network OS 2.1.X or later to collect technical support data.

NOTE

The HBA must be a managed Brocade HBA.

NOTE

You must have the SupportSave privilege to perform this task. For more information about privileges, refer to “User Privileges” on page 1283.

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