Brocade Communications Systems IP250 user manual Getting technical help, Document feedback

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available:

1.Management Application Serial Number

To obtain the Management application serial number, select Help > License. The License dialog box displays.

2.General Information

•Switch model

•Switch operating system version

•Error numbers and messages received

•supportSave command output

•Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions

•Description of any troubleshooting steps already performed and the results

•Serial console and Telnet session logs

•syslog message logs

3.World Wide Name (WWN)

Use the licenseIdShow command to display the WWN of the chassis.

If you cannot use the licenseIdShow command because the switch is inoperable, you can get the WWN from the same place as the serial number, except for the Brocade DCX. For the Brocade DCX, access the numbers on the WWN cards by removing the Brocade logo plate at the top of the nonport side of the chassis.

Document feedback

Quality is our first concern at Brocade and we have made every effort to ensure the accuracy and completeness of this document. However, if you find an error or an omission, or you think that a topic needs further development, we want to hear from you. Forward your feedback to:

documentation@brocade.com

Provide the title and version number of the document and as much detail as possible about your comment, including the topic heading and page number and your suggestions for improvement.

liv	Brocade Network Advisor IP User Manual
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