Brocade Communications Systems IP250 Click Close on the Technical SupportSave Status dialog box

39 Device technical support

Technical SupportSave data for Network OS products in either standalone or VCS mode are saved to the following directory: Install_Home\data\ftproot\technicalsupport\ipproducts\NOS

Technical SupportSave uses the following naming convention for the VCS-enabled Network OS device support save files: IPProd-Fabric_Name-Seed_Switch_IP-Time_Stamp\IPProd-Fabric_Name-Product_Name- Product_IP-Time_Stamp

A consolidated fabric zip file is created only in the when the Management application is configure with an internal FTP server.

Technical SupportSave uses the following naming conventions for the standalone Network OS device support save files: IPProd-Device_Display_Name-IP_Address-Time_Stamp.

If you select more than one standalone Network OS device for SupportSave collection, the device support save files are saved as individual zip files.

If you select VCS-enabled or Standalone Network OS devices for support save collection using External FTP or SCP servers, the directory structure is the same as above; however, the files are not zipped in the External FTP or SCP location.

4.Click the Hosts tab, if necessary, and complete the following steps.

a.Right-click in the Available Hosts table and select Expand All.

b.Select the hosts you want to collect data for in the Available Hoststable and click the right arrow to move them to the Selected Products and Hosts table.

Technical SupportSave data for IP products is saved to the following directory: FTP_Host\ftproot\technicalsupport\ipproducts

5.Click OK on the Technical SupportSave dialog box.

Data collection may take 20-30 minutes for each selected switch. This estimate my increase depending on the number of switches selected.

The Technical SupportSave Status dialog box displays with the following details.

Field	Description
Name	The name of the product.
	For VCS-enabled product’s, the Principla_Switch_Name-Product_Nameof the
	selected node.
IP Address	The product’s IP address.
	For VCS-enabled product’s, the IP address of the selected node.
Firmware Type	The type of product.
Progress	The status of the supportsave. On products running Fabric OS 7.0 or later, this field
	shows the percentage complete and is updated every minute. For IronWareand Host
	products, as well as Fabric OS products running 6.4 or earlier, this field cannot
	display the percentatge (only displays whether it is ‘in Progress’ or’ Completed’).
Status	The status of the support save, for example, Ceases or Failure.

6.Click Close on the Technical SupportSave Status dialog box.

1224	Brocade Network Advisor IP User Manual
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