1224 Brocade Network Advisor IP User Manual
53-1003056-01
Device technical support
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Technical SupportSave data for Network OS products in either standalone or VCS mode
are saved to the following directory:
Install_Home\data\ftproot\technicalsupport\ipproducts\NOS
Technical SupportSave uses the following naming convention for the VCS-enabled
NetworkOS device suppor t save files:
IPProd-Fabric_Name-Seed_Switch_IP-Time_Stamp\IPProd-Fabric_Name-Product_Name-
Product_IP-Time_Stamp
A consolidated fabric zip file is created only in the when the Management application is
configure with an internal FTP server.
Technical SupportSave uses the following naming conventions for the standalone
NetworkOS device suppor t save files:
IPProd-Device_Display_Name-IP_Address-Time_Stamp.
If you select more than one st andalone Network OS device for SupportSave collection, the
device support save files are saved as individual zip files.
If you select VCS-enabled or Standalone Network OS devices for support save collection
using External FTP or SCP servers, the directory structure is the same as above; however,
the files are not zipped in the External FTP or SCP location.
4. Click the Hosts tab, if necessary, and complete the following steps.
a. Right-click in the Available Hos ts table and select Expand All.
b. Select the hosts you want to collect data for in the Available Hoststable and click the right
arrow to move them to the Selected Products and Hosts table.
Technical SupportSave data for IP products is saved to the following directory:
FTP_Host\ftproot\technicalsupport\ipproducts
5. Click OK on the Technical SupportSave dialog box.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected.
The Technical SupportSave Status dialog box displays with the following details.
6. Click Close on the Technical SupportSave Status dialog box.
Field Description
Name The name of the product.
For VCS-enabled product’s, the Principla_Switch_Name-Product_Name of the
selected node.
IP Address The product’s IP address.
For VCS-enabled product’s, the IP address of the selected node.
Firmware Type The type of product.
Progress The status of the supportsave. On products running Fabric OS 7.0 or later, this field
shows the percentage complete and is updated every minute. For IronWareand Host
products, as well as Fabric OS products running 6.4 or earlier, this field cannot
display the percentatge (only displays whether it is ‘in Progress’ or’ Completed’).
Status The status of the support save, for example, Ceases or Failure.