Brocade Communications Systems IP250 user manual 1221

Device technical support 39

•Contact — The primary contact at the customer site.

•Description — A description of the customer site.

•Role — A description of the customer site.

a.Right-click in the Available IP Products table and select Expand All.

b.Select the products you want to collect data for in the Available IP Products table and click the right arrow to move them to the Selected Products and Hosts table.

NOTE

For a VCS fabric, SupportSave data is collected for the nodes in the fabric when you create the schedule. Nodes removed from the fabric at a later date will still be included. Nodes added to the fabric at a later date will be ignored.

Technical SupportSave data for IronWare and Fabric OS DCB products is saved to the following directory: Install_Home\data\ftproot\technicalsupport\ipproducts

Technical SupportSave uses the following naming convention for the IronWare device support save files: IPProd-Device_Display_Name-IP_Address-Time_Stamp.

Technical SupportSave uses the following naming convention for the Fabric OS DCB device support save files from the IP tab: IPProd-DCB-Time_Stamp.

If you select more than one IronWare device for collection, the IronWare device support save files are saved as individual zip files. However, if you select more than one Fabric OS DCB device for collection, the DCB device support save files are bundled together in a zip file.

Technical SupportSave data for Network OS products in either standalone or VCS mode are saved to the following directory: Install_Home\data\ftproot\technicalsupport\ipproducts\NOS

Technical SupportSave uses the following naming convention for the VCS-enabled Network OS device support save files: IPProd-Fabric_Name-Seed_Switch_IP-Time_Stamp\IPProd-Fabric_Name-Product_Name- Product_IP-Time_Stamp

A consolidated fabric zip file is created only in the when the Management application is configure with an internal FTP server.

Technical SupportSave uses the following naming conventions for the standalone Network OS device support save files: IPProd-Device_Display_Name-IP_Address-Time_Stamp.

If you select more than one standalone Network OS device for SupportSave collection, the device support save files are saved as individual zip files.

If you select VCS-enabled or Standalone Network OS devices for support save collection using External FTP or SCP servers, the directory structure is the same as above; however, the files are not zipped in the External FTP or SCP location.

8.Click the Hosts tab and complete the following steps.

The Available Hosts table displays the following information:

• Name — The name of the available host.

• IP Address — The host port’s IP address.

• Network Address — The network address of the host.

Brocade Network Advisor IP User Manual	1221
53-1003056-01