39 Device technical support

FIGURE 507 Technical SupportSave dialog box, Schedule tab

3.Select the Enable scheduled Technical Support Data check box.

4.Select how often you want the scheduled collection to occur from the Frequency list.

5.Select the start date for the scheduled collection from the Start Date list.

This list is only available when you select Weekly or Monthly from the Frequency list.

6.Select the time you want the scheduled collection to begin from the Start Time Hour and Minute lists.

7.Click the IP Products tab, if necessary, and complete the following steps. The Available IP Products table displays the following information:

Group/Product — All discovered devices and ports as both text and icons.

Name — The name of the available product.

IP Address — The switch port’s IP address.

Product Type — The type of product.

Serial # — The serial number of the device.

Status — The operational status of the switch, for example, unknown or marginal.

Vendor — The hardware vendor’s name.

Model — The name and model number of the hardware.

Port Count — The total number of ports.

Firmware — The firmware version.

Build Label — The build version.

Location — The customer site location.

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Brocade Communications Systems IP250 user manual Select the Enable scheduled Technical Support Data check box