Device technical support

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Device technical support

You can use Technical Support to collect SupportSave data (such as, RASLOG, TRACE and so on) and switch events from Fabric OS, IronWare, and Network OS devices.

To gather technical support information for the Management application server, refer to “Capturing technical support information” on page 392.

Scheduling technical support information collection

You can capture technical support and event information for up to 50 devices. Technical SupportSave uses the built-in FTP, SCP, or SFTP server configured on the Management server to save data. To make sure the built-in FTP, SCP, or SFTP server is configured correctly, refer to“Configuring an external FTP, SCP, or SFTP server” on page 175.

NOTE

Network OS switches must be running Network OS 2.1.X or later to collect technical support data.

NOTE

The Host must be a managed Brocade HBA.

NOTE

Scheduling technical support data collection is not supported on ESXi Servers.

NOTE

You must have the SupportSave privilege to perform this task. For more information about privileges, refer to “User Privileges” on page 1283.

To capture technical support and event information, complete the following steps.

1.Select Monitor > Technical Support > Product/Host SupportSave. The Technical SupportSave dialog box displays.

2.Click the Schedule tab.

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Brocade Communications Systems IP250 Device technical support, Scheduling technical support information collection