Call Home MeaningCisco UCS FaultCall Home Severity
Criticalconditions, immediate attention
needed.
Critical(6)Critical
Majorconditions.Major(5)Major
Minorconditions.Minor(4)Minor
Warningconditions.Warning(3)Warning
Basicnotifications and informational
messages.Possibly independently
insignificant.
Info(2)Notification
Normalevent, signifying a return to normal
state.
Clear(1)Normal
Debuggingmessages.N/A(0)debug
Cisco Smart Call Home
CiscoSmart Call Home is a web application which leverages the Call Home feature of Cisco UCS. Smart
CallHome offersproactive diagnostics and real-time email alerts of critical system events,which resultsin
highernetwork availability and increased operational efficiency. Smart Call Home is a secure connected
serviceoffered by Cisco Unified Computing Support Service and Cisco Unified Computing Mission Critical
SupportService for Cisco UCS.
UsingSmart Call Home requiresthe following:Note
• A CCO ID associated with a corresponding Cisco Unified Computing Support Service or Cisco
UnifiedComputing Mission CriticalSupport Servicecontract for your company.
• Cisco Unified Computing Support Service or Cisco Unified Computing Mission Critical Support
Servicefor the deviceto be registered.
Youcan configure and register Cisco UCS Manager to send Smart Call Home email alerts to either the Smart
CallHome System or the secure TransportGateway. Email alerts sent to the secure Transport Gateway are
forwardedto the Smart Call Home System using HTTPS.
Forsecurity reasons, we recommend using the Transport Gateway option. The Transport Gateway can be
downloadedfrom Cisco.
Note
Toconfigure Smart Call Home, you must do the following:
• Enable the Smart Call Home feature.
Cisco UCS Manager GUI Configuration Guide, Release 2.0
OL-25712-04 679
Cisco Smart Call Home