Preface

Warranty Product Returns

Before returning any equipment to Carrier Access, first contact the distributor or dealer from which you purchased the product.

A Return Material Authorization (RMA) number is required for all equipment returned to Carrier Access. Call Carrier Access Customer Support at (800) 786-9929 or (303) 442-5455 for RMA number, repair/warranty information and shipping instructions. Be prepared to provide the following information:

￿Carrier Access serial number(s) from the system chassis or circuit card(s)

￿Name of distributor or dealer from which you purchased the product

￿Description of defect

Ensure that returned items are packaged properly:

￿Follow Electrostatic Discharge (ESD) Precautions on page v

￿Enclose circuit cards in anti-static wrappers

￿Cushion items to prevent damage during shipment

￿If replacing parts, use same packaging to return old parts

￿Ensure that shipping address is correct and clearly visible on outside of shipping container

￿If returning equipment to Carrier Access Corporation, ensure that RMA number is clearly visible on outside of shipping container

 

 

 

 

 

 

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August 2003

Access Navigator - Release 1.8

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Carrier Access Access Navigator user manual Warranty Product Returns, Follow Electrostatic Discharge ESD Precautions on