Diagnostics & Troubleshooting

Technical Support

Technical Support

Carrier Access Customer Support is available 24 hours a day, 7 days a week at (800) 786-9929 or (303) 442- 5455 and via email at tech-support@carrieraccess.com.

Before contacting Customer Support, please capture the following information from the Access Navigator having problems and e-mail them to us. This information will make it much easier for us to diagnose and troubleshoot your problem.

Start a management session and configure the terminal or Telnet program to capture or log the screen text. Then enter the following commands:

show time show date status equipment show ds1 all status clock status remote all status tmc status tmc all status eoc

show switch show ip show snmp

show isdn database alarms

log dbg log log tmc

log config

show ds1 25 (or whichever switch DS1 is the primary) show ds1 29 (or whichever switch DS1 is the secondary) status ds1 25 (or whichever switch DS1 is the primary) status ds1 29 (or whichever switch DS1 is the secondary)

status ds1 25 performance (or whichever switch DS1 is the primary) status ds1 29 performance (or which ever switch DS1 is the secondary)

If you are setting up 4:1 BRI service with the Access Navigator, enter the following commands:

status isdn crv 1-24(or whichever CRVs are being used)

show ds0 1:1-24(or whichever DS1s and DS0s are being used for ISDN) show connect 1 (or whichever DS1s are being used for ISDN)

show isdn database show crv database

Access Navigator - Release 1.8

August 2003

15-55

Page 397
Image 397
Carrier Access Access Navigator user manual Technical Support, Show isdn database show crv database