Cisco Systems 12000/10700 V3.1.1 Obtaining Ad ditional Public ations and In formation

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Cisco 12000/10700 v3.1.1 Router Manager User Guide

OL-4455-01

About This Guide

Obtaining Additional Publications and Inform ation

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical

issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to

the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website

requir e a Cisco.co m login ID and password. If you have a valid service cont ract but do no t have a log in

ID or password, go to th is URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Ci sco. com registered use r, and you cannot resol ve your tech nica l issu es by using the C isco

TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Inter net acc ess , we re com mend t hat you ope n P3 and P4 c ases online so tha t y ou can fu lly

describe the situation and attach any necessary files.

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These

classifications are assigned when severe network degradation significantly impacts b usiness operations.

When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer

automatically opens a case.

To obta in a d ire ct ory o f tol l-fr ee C is co TAC tele ph one n umb er s f or yo ur co untr y, go to t his UR L:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the Cisco support services

to which you r comp any is entitle d: f or example, SMARTnet, SMARTnet Onsite, or Ne tw ork Supp orte d

Accounts (NSA). When you call the center, please have available your service agreement number and

your pro duc t se ria l nu mb er.

Obtaining Ad ditional Public ations and In formation

Information about Ci sco products , technologies, and network solutions is available from various onlin e

and printe d source s.

•The Cisco Pr oduct Catalog describes the networking products offered by Cisco Systems, as well as

orderi ng and cu stomer supp ort servic es. Acce ss the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press pu bli shes a wid e range of n etworking pub lica tio ns. Ci sco sugg est s the se t itles fo r new

and experienced users: Internetwork ing Terms and A cronyms Dictionary, Interne twork ing

Te chnology Hand boo k, I ntern etwo rkin g Troubl es hooti ng G uid e, and the Inter netw ork ing D esi gn

Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com