
Status | Definition | Resolution |
|
|
|
Communication Error | Data Collection was not possible because | Make sure the device is connected to the |
| HP Web Jetadmin was not able to | network and that it is turned on |
| communicate with the device. |
|
Device Change Error | A different device exists at this IP address. |
| The Data Collection feature checks the |
| device for unique attributes. Devices that |
| don’t match this criteria fail with this error. |
The new device should be discovered through any discovery mechanism and then added into the data collection. Anomaly is informational only.
Device Error | Data Collection was not possible due to a | Check the device. |
| device error. |
|
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|
|
Failure | Data Collection was not successful. | This could indicate ether an internal or |
|
| external failure. Check the device if these |
|
| recur. |
|
|
|
In Process | Data Collection is in progress. | N/A |
|
|
|
Need Credentials | Data Collection was not possible because | To locate the devices requiring credentials, |
| credentials are required. | use the HP Web Jetadmin Device List |
|
| column titled Credentials Required. To |
|
| add credentials, |
|
| requiring credentials and select Update |
|
| Credentials. After the credentials are |
|
| updated, the Data Collection should |
|
| succeed the next time it is attempted. |
|
|
|
Not Valid For Device | Data Collection type is not valid for this | Select a different device. If the device isn't |
| device model. | capable, consider removing it from the |
|
| data collection. |
|
|
|
Success | Data Collection was successful. | N/A |
|
|
|
Data Collection Anomalies
Anomalies can be invoked through the Data Collection - Management task module. The anomaly conditions are:
Anomaly | Type | Description | Reset | Ignore | Adjust |
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|
|
Device at IP | All data collections | The device is a | Deletes all data | Ignores this | N/A |
Address changed |
| different device | stored for the | anomaly and |
|
|
| than what was | device. | removes it from the |
|
|
| subscribed to. |
| open anomalies list. |
|
|
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|
|
|
Suspect Serial | All data collections | The serial number is | N/A | Ignores this | N/A |
Number |
| not unique (for |
| anomaly and |
|
|
| example, serial |
| removes it from the |
|
|
| numbers with xxx). |
| open anomalies list. |
|
|
| This often occurs |
|
|
|
|
| when swapping one |
|
|
|
|
| formatter for |
|
|
|
|
| another. |
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|
Inconsistent Totals | Data collections for | The page counts do | Deletes all the | Ignores this | N/A |
| Device Utilization | not reconcile (for | Collection data | anomaly and |
|
| and Hourly Peak | example, the page | collected on the | removes it from the |
|
| Usage | count total is | device for the given | open anomalies list. |
|
|
| different from the | collection period. |
|
|
|
| sum of color and | Future collections |
|
|
|
| mono page counts). |
|
|
|
ENWW | Reports 219 |