Checklist for Contacting your

Service Representative

You should have the following information available when you
contact your service representative for assistance. The problem call
may be forwarded to the Tivoli Storage Manager Level 2 support
group if the service representative cannot immediately resolve the
problem. Therefore, keep the information available for possible
future reference and as an aid in resolving the problem.
1. Customer number
2. Name of TSM product (for example, TSM for AIX)
3. Platform, version, and release number of the TSM server’s
operating system
4. Version,release, modification, and service level number of the
TSM server. Youcan obtain this information by typing
QUERY STATUSfrom the TSM server console or
administrative client.
5. Platform, version, and release number of the TSM client’ s
operating system
6. Processor number such as type, model, and serial
7. Component identification keyword
8. Release level
9. Current TSM service level (latest PTFs that have been applied)
E
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Tivoli Storage Manager Messages
E. Checklist