Tivoli Audio Version 3 Release 7 Obtaining Help with Tivoli Storage Manager

Obtaining Help with Tivoli
Storage Manager
This section describes the following:
¶How to obtain help with processing errors by using Internet and
IBMLink
™
/ServiceLink
¶How to describe errors with keywords
¶How to obtain online message help
¶What information to have available when you contact your
service representative
Internet and IBMLink Assistance
TSM message help explanations may suggest that you contact your
service representative for additional help with processing errors.
Online help is available through Internet and IBMLink/ServiceLink.
Internet If your installation has access to the Internet, the latest server and
client PTFs (maintenance updates) are available on the anonymous
ftp (file transfer protocol) server. The machine name is
index.storsys.ibm.com.
IBMLink/ServiceLink
If your installation has access to IBMLink/ServiceLink, an
interactive online database program, you can:
2
9 Tivoli Storage Manager Messages
2. Obtaining Help with
Tivoli Storage Manager