DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance Commands
2-53display capacity
2
Field descriptions (page 5)
Hunt Groups, Splits, or Skills
Groups/Splits/
Skills The number of ACD hunt groups.
Logged-In ACD
Agents A

real-time

field displaying the number of agents actu ally logged
in. For example, if an agent is logg ed into 4 skills (and there are
no other agents), then the Logged-In ACD Agents field is 1
and the Group Members Per System field is 4.
Group Members
Per System The number of agent/group p airs.
CMS Measured
ACD Members The number of agent pairs bei ng measured by CMS.
Queue Slots
Per System The number of hunt group queu e positions.
Queue Status
Buttons The number of hunt group queue s tatus buttons administered on
stations. There are four types of queue status buttons; attend ants
use the last two queue status buttons:
■q-calls (Queue Calls)
■q-time (Queue Time)
■atd-qcalls (ATD - Queue Calls)
■atd-qtime (ATD - Queue Time)
Intercom
Groups Per
System
The number of intercom groups set u p within your organization.
Modem Pool
Groups Per
System
The number of modem pool g roups. For further information, see

DEFINITY Enterprise Communications Server Administration and

Feature Description
.
Personal CO
Line (PCOL)
Trunk Groups
The number of PCOL trunk groups. For further information, see

DEFINITY Enterprise Communications Server Administration and

Feature Description
.