DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance Commands
2-157monitor bcms
2
monitor bcms
This command displays output for agents and s plits and summarizes the b cms
condition. This on-line status report a utomatically updates ever y 30 seconds (or
by pressing the UPDATE key) until the command is canc eled by pressing the
CANCEL key. Three display options are available: skill, split, and system.
Qualifier Description
Action/Object Qualifier
Qualifier
Description Permissions Defaults
Feature
Interactions
monitor bcms
split
split number
system
system number
skill
skill number
init
inads
craft
cust
rcust
bcms
browse
none none
split Specifies that the command display status information for a specified
split number (an ACD hunt g roup).
split
number The split’s identity to the switch and BCMS; an ACD hunt group
number (split number). This parameter is entered only when the “ split”
parameter is entered.
system This specifies that the command display split q ueue status as well as
cumulative split information for all the BCM S measured splits.
system
number ACD hu nt grou p n u mbers ( split n umbers ) separ a ted by spaces an d/ or
split number ranges sep arated by a hyp hen (-).
skill This specifies that the command display status information for a
specified skill number.
skill
number The skill’s identity to the switch and BCMS; an ACD hunt g roup
number (skill number). This parame ter is entered only when the “skill”
parameter is entered.