DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance Commands
2-161monitor health
2
monitor health
This command displays the current system alarm summary, maintenance busy
summary, user summary, critical system status, and c abinet status, that are
updated every minute.
After this command is terminates, users are logged off.
STATE The current state of the agent for this sp lit. This possible states
are Avail, ACD, ACW, AUX, Extn In, Extn Out, OtherSplit, and
Unstaff. If an agent is staffed, the ag ent must also be in one of the
above states. This field is real-time status d ata.
TIME The clock time that the agent entered the current state in
hours:minutes. This field is real-time status data.
ACD CALLS The number of Automatic Call Distribution ( ACD) calls (inbound
and outbound), that the ag ent has completed for this split during
the current period (half h our or hour). The maximum number of
calls is 255, and if this maximum is exc eeded, 255 is d isplayed.
This field is measurement data.
EXTN IN CALLS The number of non-ACD (Automatic Call Distrib ution) calls that
the agent has received (incoming) and c ompleted duri ng the
current period. The maximum numb er of calls is 255, and if this
maximum is exceeded , 255 is displayed. This field is
measurement data.
EXTN OUT CALLS The number of non-ACD (Automatic Call Distrib ution) calls that
the agent has made (outgoing) and completed during the current
period. The maximum number of c alls is 255, and if this maximum
is exceeded, 255 is d isplayed. This field is me asurement data.
Action/Object Qualifier Qualifier Description Permissions Defaults
Feature
Interactions
monitor health init
inads
craft
cust
nms
browse
none If standby SPE
Emergency Transfer
Select Switches change
and handshakes are
down, the displayed
Emerg Trans field is
incorrect until handshake
reintializes.
When the monitor health
command terminates,
users are logged off of
the system.