DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance Commands
2-158monitor bcms
2
Output
The following examples shows the output from the monitor bcms system
command.
Field descriptions
Date: The current date and time whic h is updated every 30 seconds or
when the UPDATE key is pressed.
SPLIT The name of the split being rep orted, if no name is administered
then the split extension is disp layed in the form “EXTxxxxx”.
Splits are displayed in sp lit number order. This field is translation
data.
CALLS WAIT The number of calls currently waiting in this split’s queue. If any
of these calls are Direct Agen t Calls, the field will be prec eded
by an asterisk. This field is real-time status d ata.
OLDEST CALL The amount of time that the oldest call has waited in queue. This
field is real-time status data.
AVG ANSW SPEED The average speed of answer for this sp lit during the c urrent
period. This includes tim e in queue and time ringin g at the
agent’s voice terminal. Calls that intrafl ow (calls that overflow
from one ACD split to another split) will not have q ueue time from
previous splits includ ed in the average. The calc ulation is Total
Answer Time/Total Automatic Call Distribution (ACD) Calls. This
field is measurement data and includes only those c alls that have
completed (terminated ).
AVAIL AGENT The number of agents in this split c urrently available to rece ive
an Automatic Call Distribution (ACD) c all from this split. This field
is real-time status data.
# ABAND The number of calls that have aband oned during the c urrent
period. This field is measurement d ata.
monitor bcms system Page 1 of 1
BCMS SYSTEM STATUS
Date: 14:02 THU OCT 17 1991
AVG AVG AVG
CALLS OLDEST ANSW AVAIL # ABAND # AVG AFTER
SPLIT WAIT CALL SPEED AGENT ABAND TIME ACD TALK CALL
Service 3 1:03 :45 0 3 :30 20 2:30 1:25
Sales 5 :33 :15 0 11 :45 36 1:32 :35