DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance Commands
2-160monitor bcms
2
Date: The current date and time whic h is updated every 30 sec onds or
when the UPDATE key is pressed.
Calls Waiting: The number of calls currently waiting in this split’s queue. If any of
these calls are Direct Agent Cal ls, the field will be prec eded by an
asterisk. This field is real-time status data.
Oldest Call: The time in minutes:seconds that the c urrent oldest call has
waited in this split’s q ueue. This field is real-time status data.
Staffed The number of agents currently log ged into this split. This field is
real-time status data.
Avail The number of agents currently availab le to receive an Automatic
Call Distribution (ACD) call in this sp lit. Agents are in either the
Auto-in or Manual-in work modes and are not c urrently on a call. If
the agent is on another split’s c all or in After Call Work (ACW) for
another split, this agent is not c onsidered available and will not be
recorded here. This field is real-time status data.
ACD The number of agents in this split c urrently on an Automatic Call
Distribution (ACD) call for this sp lit. This includes ACD calls that
are being handled by this split that arrive as coverage from
another split. This field also includ es outbound calls (Outgoing
Call Manager) that are distrib uted through the ACD. Note that if
an agent puts an ACD call on hold, but does not enter anothe r
state (for example, the agent d oes not enter the AVAIL state), the
agent will still be seen as in the ACD st ate. This field is real-time
status data.
ACW The number of agents in this split c urrently in After Call Work
(ACW) for this split. This field is real-time status data .
AUX The number of agents in this split c urrently in AUX work for this
split. If an agent is on another sp lit’s call or in After Call Work
(ACW) for another split, this agent is not con sidered in AUX work
and will not be record ed here. This field is real-time status d ata.
Extn The number of agents in this split c urrently on non-ACD
(Automatic Call Distribution) c alls, either incoming or outg oing
directly to or from their extensions. If the ag ents are also in After
Call Work (ACW) or AUX they will be recorded a s Extn rather than
ACW or AUX. This field is real-time status data.
Other Split The number of agents in this split on another spli t’s call or in After
Call Work (ACW) for another split. Only used if agents belong to
multiple splits. This field is real-time status data.
AGENT The name of the agent associated with the e xtension. If no name
exists this field will be left b lank. This field is translation data.
EXT The extension of the agent. This field is translation d ata.