DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance for csi systems
1-47Troubleshooting Features
1
11. Card-Mem is write-protected — The switch on the top side of the
translation card is incorrec tly set. Move the switch to the down p osition.
12. Transmission problem; please try later — There is a problem
communicating with the ann ouncement circuit pa ck. Check to see that the
announcement circuit p ack has been correc tly administered. Use the
change

data extension-number

command. Verify that the announcement
circuit pack is in the correct slot in the proc essor. If so, wait and retry.
13. Command has been aborted; please try later — The command
was pre-empted. Try again later.
14. Saved copy of translations is unusable — The copy of the
translations on your translation card is faul ty. Re-enter the save
translation command.
Troubleshooting Features
In addition to the various maintenanc e and test commands that are availab le, the
following system features may also be us eful in troubleshooting certa in system
resources:
■‘‘Automatic Circuit Assurance’’
■‘‘Busy Verification of Terminals and Trunks’’
■‘‘Trunk Group Busy/Warning Indicators to Attendant’’
■‘‘Trunk Identification by Attendant’’
■‘‘Facility Test Calls’’
■‘‘Analog Tie Trunk Back-to-Back Testing’’
■‘‘Terminating Trunk Transmission Testing’’
■‘‘Troubleshooting ISDN-PRI Problems’’
■‘‘Troubleshooting PRI Endpoint Problems’’
■‘‘Troubleshooting ISDN-PRI Test Call Problems’’

Automatic Circuit Assurance

A display-equipped voice termi nal (may be nondisplay type if the Voice Message
Retrieval feature is provided) or an attend ant console is required. An “ ACA
activate/deactivate” button (one per system) is req uired on the voice terminal or
attendant console.
Automatic Circuit Assurance (ACA) assists users in identifying possible trunk
malfunctions. The system maintains a record of the p erformance of individ ual
trunks relative to short and long hold ing time calls. The system automatical ly
initiates a referral call to an attendant console or display-eq uipped voic e terminal
when a possible failure is dete cted.