DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
555-230-126 Issue 4
June 1999
Maintenance Object Repair Procedures
9-1282PMS-LINK (Property Management System Link)
9
cannot restore the PMS Link, then the maintenance tests of these individ ual
components of the PMS Link must be executed to diagnose faults. If the test
pms-link command fails, no alarm will b e generated.
The list pms-down comma nd lists all events that have meaning to the PMS that
have occurred while the link b etween the switch and the PMS was down. For
example, any room status codes e ntered by hotel housekeeping staff d uring a
time of PMS outage would be shown in this repor t.
Procedures for Restoring the PMS Link
1. Determine the status of the PMS Link.
Enter status pms command and make sure that the PMS Link is not
busied out for maintenance. If the link is ‘‘down,’’ then continue with the
next step.
2. Where does the PMS Link connect?
Enter display system hospitalit y and find out the destinatio ns of the PMS
Link.
3. Determine the status of the data extension.
Enter status data extension command and verify whether the data
extension is in in-service/idle state. If the d ata extension is NOT available,
then look for the extension number in Alt Name field of Hardware Error
Log. Refer to the "XXX-BD (Common Port Circuit Pack)" section for
resolutions.
4. Is the external PMS device available?
Make sure that the PMS device is ON-LINE and ready for servi ce. Check
the physical connec tivity between Data Module and the PMS devic e.
5. If the problem is not found in the ab ove steps, check the system port for
any problems. Refer to the PDATA-PT section for for descrip tion about
system port and its c onnectivity.
When restoring the PMS link it is necessary to execute maintenanc e test on
different objects that c omprise the PMS link It is recommended that you b usy out
the PMS link before trying to restore the link. When the PMS Link is busied out, all
PMS Link maintenance actions are deactivated , and interference with tests of
other MOs is prevented.