DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
555-230-126 Issue 4
June 1999
Maintenance Object Repair Procedures
9-240ATM-SGRP (ATM Signaling Group)
9
3890 A request to use a network
service (for example, SDN)
has been denied.
Administration somewhere
on the network has
indicated that the
requested service has not
been subscrib ed to or
purchased for this trunk.
This could indicate
■a local administration p roblem
■a mismatch between the local administration and that
of the network provider.
1. From the circuit pack and port number (in the Aux
Data field), determine the trunk group against which
the error was reported .
2. Display the trunk group form.
If the trunk group is Call- by-Call (the Service Type
field is cbc), check all routing pattern forms
containing this trunk group to see if the
Service/Feature fields contain th e correct network
services purchased for this trunk.
If the trunk group is not Call-by-Call, check that the
Service Type field contains the single network
service purchased for this trunk.
3. If local administration appears correct, c onsult with
the customer and/or the network provider to
determine the services that the customer has
subscribed to for this trunk group.
3892 Protocol detail; may offe r a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
1. If customer is complaining of unexpected interc ept
tones when accessing ISDN trunks or PRI endpoints
and no other cause c an be found, escalate t he
problem and provide the next tier with this Error Log
information.
3894 Protocol detail; may offe r a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
1. Eliminate any transitory state mismatch problems
(test port UUCSSpp for the trunk port shown in the
Aux Data field). Test #256 (Service State Audit) is the
important test in the sequence.
2. If Test #256 passes yet the customer continues to
complain of unexpected intercept tones when
accessing ISDN trunks or PRI endpoints and no other
cause can be found, escalate the problem and
provide the next tier with this Error Log information.
3905 Protocol detail; may offe r a
clue if customer is having
ISDN calls denied with an
unexpected intercept tone.
1. If customer is complaining of unexpected interc ept
tones when accessing ISDN trunks or PRI endpoints
and no other cause c an be found, escalate t he
problem and provide the next tier with this Error Log
information.
Table 9-102. Descriptions and repair recommendations (Error Types 3840-3928) — Continued
Error
Code Description Recommendation
Continued on next page