Maintenance Object Repair Procedures
9-1Escalation Procedures
9
DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
555-230-126 Issue 4
June 1999
9
Maintenance Object Repair Procedures
NOTE:
This chapter does not cont ain maintenance objects for the DEFINITY
Wireless Business System (DWBS). Refer to the appropriate maintenance
documentation that acc ompanies DWBS products.

Escalation Procedures

This document is not intended to solve all levels of trouble. When the limits of
these procedures have b een reached and the p roblem has not been resolved , it
is the technician’s resp onsibility to escalate to a hig her level of technical sup port.
Escalation should conform to the p rocedures in the

Technical and Administration

Plan

.