DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
555-230-126 Issue 4
June 1999
Maintenance Commands
8-157monitor bcms
8
Output for the Split Option
Split: The number of the split requested . This field is translation data.
Split Name: The name of the split requested. If no name ex ists the split extension is
displayed in the form “ EXT xxxxx”. This field is translation data.
Date: The current date and time whic h is updated every 30 sec onds or when
the UPDATE key is pressed.
Calls
Waiting: The number of calls currently wait ing in this split’s queue. If any of
these calls are Direct Ag ent Calls, the field will be prec eded by an
asterisk. This field is real-time status data.
Oldest
Call: The time in minutes:seconds that the curren t oldest call has waited in
this split’s queue. This field is real-tim e status data.
Staffed: The number of agents currently log ged into this split. This field is
real-time status data.
Avail The number of agents currently availab le to receive an Automatic Call
Distribution (ACD) call in this sp lit. Agents are in either the Auto-in or
Manual-in work modes and are not curren tly on a call. If the agent is on
another split’s call or in After Call Work (ACW) for another split, this
agent is not considered available and will not b e recorded here. This
field is real-time status data.
ACD The number of agents in this split c urrently on an Automatic Call
Distribution (ACD) call for this split. This includes ACD calls that are
being handled by this split that arrive as c overage from another split.
This field also includes outb ound calls (Outgo ing Call Manager) that
are distributed throug h the ACD. Note that if an agent puts an ACD call
on hold, but does not enter another state (for example, the agent d oes
not enter the AVAIL state), the agent will still be seen as in the ACD
state. This field is real-time status data.
ACW The number of agents in this split c urrently in After Call Work (ACW)
split. This field is real-time status dat a.
AUX The number of agents in this split c urrently in AUX work for this split. If
an agent is on another split’s c all or in After Call Work (ACW) for
another split, this agent is not c onsidered in AUX work and will not b e
recorded here. This field i s real-time status data.
Extn The number of agents in this split c urrently on non-ACD (Automatic Call
Distribution) calls, either inc oming or outgoing d irectly to/from their
extensions. If the agents are also in After Call Work (ACW) or AUX they
will be reco rded as Extn rather t han ACW or AUX. This field is real -time
status data.
OtherSplit The number of agents in this split on anothe r split’s call or in After Call
Work (ACW) for another split. Only used if agents b elong to multiple
splits. This field is real-time status data.